Augusta Garber. (Customer Service)

346-***-****.

ad16sj@r.postjobfree.com

PROFESSIONAL PROFILE

Experienced Customer Service Representative, hardworking and reliable, focused on going above and beyond to support the team and serve customers. Trained and offering top-notch abilities. Motivated to continue to learn and grow as a professional.

professional

HIGHLIGHTS

•Interpersonal skills

•Highly organized

•Good communication skills and writing

•Team player

•Time management

•Problem solving skills

•Data Entry

•Analytical thinker

• Advanced Word, Excel proficiency

EDUCATION

Bachelor of Science in Accounting

Madonna University 2005

WORK EXPERIENCE

Customer Service Representative

Maximus Feb 2022 till date

• Answered calls and gave a response to requests

• Address customer request in a timely manner

• Transferred caller to Adjudicators

• Escalate interactions when necessary and appropriate

• Respond to requests for assistance and give a feed back on status of application

• Attentively listen, give accurate and appropriate information to answer questions,

• Data entry.

• Calmly resolve and de-escalate any issue

Customer Service Representative

Mimatex Integrated LLC. Mar 2017 -Jan 2022

Answered calls and directing them to their appropriate department.

Address customer service inquiries in a timely and accurate manner.

Attentively listen, give accurate and appropriate information to answer questions,

Data entry.

Promptly responded to general inquiries from staff and clients via telephone, email and fax.

Resolved customer problems and complaints by clarifying the issue, explaining the best solution and escalated when necessary.

Following up with cases.

Jan 2008 Mar 2017

Skye Bank PLC Lagos, Nigeria, Lagos

Consulted with new customers to understand their desires and suggest the best products to meet their needs.

Strong Understanding of product knowledge to advice clients on the best service possible

Reviewed and assigned work to colleagues in other to maintain a demanding schedule.

Maintained existing accounts and migrated customers’ accounts that had benefits to suit their needs.

Retail loans such as car loans and Overdrafts.

Maintained and filled customers information and kept them confidential.

Continuously classified and filed records to keep the

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