Mark Swinegar

Operations Manager

ad16rw@r.postjobfree.com • 310-***-****

Independence, MO, 64050

Multifaceted and results-oriented professional with demonstrated success in managing all aspects of company’s operations, including supply chain and distribution based on policies and goals in fast-paced and demanding environments. Demonstrated success in navigating complex business challenges, driving process improvements, and implementing strategic initiatives to optimize operational performance. Expertise in staff supervision, sales, marketing, and business development, combined with a strong entrepreneurial spirit and a passion for excellence in customer service. Adept at identifying and nurturing talent, fostering a culture of accountability and continuous improvement, and building strong, lasting relationships with internal and external stakeholders.

Areas of Expertise

Operational Management

Process Improvement

Distribution Management

Sales & Marketing

Workforce Development

Strategic Planning

Customer Service

Business Development

Team Leadership/Building

Production Management

Budgeting & Forecasting

Regulatory Compliance

Professional Experience

Full Employment Council, Kansas City, MO 2023 – Present

Workforce Development Executive

Establish connections with local businesses across numerous sectors to cater to their employment needs. Develop a thorough comprehension of business's needs and requirements to address specific human resource challenges. Assist in filling vacancies for a wide range of roles from entry-level positions to executive-level roles by identifying and recruiting career-minded individuals.

●Filled numerous job roles across varied skill sets and education levels, bridging the gap between job seekers and businesses.

●Played vital role in workforce development by acting as extension of the HR departments of local businesses.

FedEx, Kansas City, MO 2019 – 2022

Ground Operations Customer Service Professional Deliver Driver

Served as a dedicated FedEx delivery driver, successfully completing all assigned tasks and responsibilities. Demonstrated exceptional skills in navigating various routes and delivering packages in a timely and professional manner. Learned and adapted to new technologies and delivery methods to enhance efficiency and performance.

●Handled a wide range of delivery challenges effectively, ensuring customer satisfaction at every step of the process.

●Managed time efficiently to meet delivery targets, consistently exceeding expectations and achieving optimal productivity levels.

●Received positive feedback from customers for maintaining a friendly and helpful demeanor throughout the delivery process.

Man with a Truck Moving, Los Angeles, CA 2006 – 2018

Owner Operator

Directed operations of a moving company, "Man with a Truck Moving," overseeing a fleet of nine trucks and managing all aspects of the business, including recruitment, training, sales, marketing, promotions, and business development. Built a robust company dedicated to providing superior service.

●Built company operations and transformed from a single-person moving service into a fully-staffed team of 36 professionals, including office staff and skilled laborers.

●Expanded business to become one of the top three moving companies in Los Angeles within a decade.

●Developed innovative marketing strategies to increase visibility and customer base.

●Implemented efficient operational procedures to improve service delivery and customer satisfaction.

NYK, Carson, CA 2003 – 2005

Logistics Senior Operations Manager

Commanded cross-dock operations across 120 bays for high-value accounts, including Target Corporation, Marshall's, and Puma. Implemented robust training programs and mentored staff on safe work methods, fostering an environment of excellence among union/non-union employees and managerial staff.

●Enhanced efficiency of operations through strategic coaching and mentoring of staff.

Additional Experience

Senior Terminal Manager, FedEx Home Delivery, Commerce CA

Account Manager, LSG Sky Chefs, Los Angeles, CA

Operations Supervisor, United Parcel Service, Van Nuys, CA

Education

Associate of Arts in Transportation Distribution Management

Hudson Valley Community College, Rensselaer, NY

Bachelor of Arts in Health Physical Education/Fitness

SUNY College, Cortland

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