Customer Service Representative
Resume:
RENEE LOWE
Rowlett, TX *****
ad16qp@r.postjobfree.com
Coachable, Flexible, believe every person deserves to be treated with respect and dignity, always be kind, correct, and complete.
Work Experience
Field Underwriter
Symmetry Financial Group - Swannanoa, NC
October 2023 to Present
Licensed Life and Health Insurance field underwriter. Customer Service Representative
Tata Consultancy Services (TCS) - Plano, TX
December 2022 to October 2023
• deal with specific Inbound/Outbound calls from customers who are in debt.
• Recognize individual customer service needs and resolve their inquiry.
• Provide resolutions, to avoid customers having to call again or have the call transferred.
• Tend to complaints and call out where appropriate.
• Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers.
• Collect balances and implement effective payment arrangements by providing the most suitable payment methods tailored to customer’s needs.
• Maintain and update customer-related information systems to ensure that our clients hold accurate records, collecting and accessing appropriate information relevant to call type.
• Work as part of a team, recognizing how teams can deliver excellent results. Customer Service Representative
Direct Interactions, Inc. - Rowlett, TX
January 2021 to November 2022
• deal with specific Inbound/Outbound calls from customers who are in debt.
• Recognize individual customer service needs and resolve their inquiry.
• Provide resolutions, to avoid customers having to call again or have the call transferred.
• Tend to complaints and call out where appropriate.
• Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers.
• Collect balances and implement effective payment arrangements by providing the most suitable payment methods tailored to customer’s needs.
• Maintain and update customer-related information systems to ensure that our clients hold accurate records, collecting and accessing appropriate information relevant to call type.
• Work as part of a team, recognizing how teams can deliver excellent results. Certified Nurse Aide
Prestige Health Services - Allen, TX
January 2017 to December 2019
Provide support to the client to complete their(activities of daily living) and assist with ambulation using walkers, gait belts, and wheelchairs.
Monitor vital signs and medication schedules using a stethoscope, thermometer, glucometer, sphygmomanometer, and watch.
Instruct and advise on health, hygiene, nutrition, exercise, household safety, and cleanliness issues. Transport when needed.
Supervisor/Office Manager
Performance Tunneling - Richardson, TX
January 2008 to December 2016
Schedule, coordinate, and dispatch 20+ employees daily around the metroplex. Train employees on company policy, procedures, and safety (OSHA). Integrated Quickbooks in the office, for payroll, accounting, and taxes, reducing expenses and increasing profits by 25%.
Inventory stock and supplies, and maintain performance and repair of equipment increasing efficiency by 50%.
Education
Bachelor's degree in biology
Texas Woman's University - Denton, TX
January 1991 to May 1994
Skills
• Advanced computer and Microsoft skills (10+ years)
• Writing and problem solving (10+ years)
• excellent communication and interpersonal skills (10+ years)
• Customer service
• Negotiation
• QuickBooks
• Office Management
• Account Management
• Insurance Sales
Certifications and Licenses
Life and Health Insurance
December 2022 to March 2025
Certified Nursing Assistant
April 2016 to November 2019
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