Customer Service Team Member
Resume:
Tihana Beharrie
HAMPTON, GA 30228
**********@*****.***
Skills
● Cash Counting Machine Operations
● Coaching and Mentoring
● Staff Training
● Cash Drawer Management
● Order Taking
● Money Handling
● Cash Register Systems
● Credit and Cash Transactions
● Order Packaging
● Process Payments
● Hospitality and Accommodation
● Goal-Setting and Achievement
● Customer Service
Experience
September 2022- December 2022
Wenmarr(Wendys), Hampton- Crew member
● Packaged menu items into bags or trays and placed drink orders into carriers.
● Became familiar with products to answer questions and make suggestions.
● Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
● Stocked shelves to organize aisles in the assigned department.
● Trained new team members on procedures, customer service, and sales techniques.
● Operated the cash register to ring up the final bill and process various forms of payment.
december 2022-February 2023
755 Resturant corp(Popeyes), Mcdonough- Team Member 2
● Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
● Helped meet changing demands by recommending improvements to business systems or procedures.
● Keep work areas clean, organized, and safe to promote efficiency and team safety.
● Evaluated customer needs and feedback to drive product and service improvements.
● Monitored and verified all merchandise was properly priced and labeled.
● Monitored self-checkout systems and provided help in resolving complex problems.
● Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
● Maintained current knowledge of store promotions and highlighted sales to customers.
● Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
● Stocked, tagged and displayed merchandise as required.
● Used a POS system to enter orders, process payments and issue receipts. Accomplishments
I always stayed late to help out which resulted in me being a reliable and trustworthy choice for the managers if they needed help with anything. I'm always thinking of the customers and making sure the customers are always satisfied. Professional Summary
Friendly and reliable team member offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
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