Customer Service Air Export
Resume:
Amina Mujanovic
Niles, IL
****************@*****.***
Very dedicated and hard working when it comes to my job. I’m an open minded person with an outgoing personality. I enjoy experiencing new things & meeting new people. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Freight Forwarder
Global express Forwarding - Rolling Meadows, IL
August 2020 to Present
I manage files (domestic, air export and ocean) LTL and LCL shipments. My position is all about customer service, communicating via phone or emails. Manage relationships with clients. Staying organized and being able to multi task. I deal with excel and Microsoft word. Arrange pick ups and deliveries with carriers. Air Export Coordinator
K Line Logistic
February 2020 to July 2020
• Communicated with carriers, overseas agents, and customers via telephone and email
• Took incoming customer calls and responded to issue efficiently
• Prepared custom entries for all merchandise, filed documents, and closed in timely manner
• Set delivery appointments and ensure carrier compliance
• Tracked inbound shipments and provided shipment status and updates to customers
• Notified customers of any delays regarding arrival or delivery of their cargo including additional billing and notification as required
• Reviewed Standard Operating Procedures to ensure compliance and sent paperwork to customs
• Tracked and traced delivery orders and update P.O. D's regularly
• Oversaw special shipments involving perishables and was in-charge of special amounts
• Created client billing and handle accounting processes accurately in a timely manner
• Increased profit- Cargo insurance, best class of service, and profit markup Cargo Agent
Worldwide Flight Services (Air France/KLM)
October 2017 to October 2019
• Checked export documentation to determine cargo contents and classify goods using codes
• Entered documentation information into a system by hand
• Prepared flight and shipping documents following U.S Customs rules and regulations
• Arranged shipment of cargo according to destination and counting boxes
• Prepared manifest for clearing shipments and confirmed air way bills
• Informed consignees on shipment arrivals and delivered goods at desired location
• Maintained business relationships with clients and provided quality service Sales Associate/Cashier
Torren Corporation
June 2016 to November 2017
• Recommended, selected, and located merchandise based on customer needs
• Worked with a team of associates in a fluid manner and assisted wherever needed
• Provided excellent customer service and operated cash registers
• Maintained sales floor appearance and increased in-store sales HMS Host
Starbucks
October 2016 to October 2017
Barista/Cashier
• Provided prompt, efficient, friendly, and quality service always by listening to the customers and engaging in conversation.
• Maintained a positive working relationship with fellow staff and management by always being respectful and responsible.
• Promoted positive customer and associate relations through courtesy, service and professional appearance.
Education
Some college
Oakton Community College
August 2018 to May 2019
High school diploma
Taft High School - Chicago, IL
September 2012 to June 2016
Skills
• Excellent verbal and written communication (5 years)
• Types 49 WPM (Adjusted) (4 years)
• Manifesting and Data entry (4 years)
• Filing (4 years)
• documentation (4 years)
• recordkeeping (4 years)
• Logistics (1 year)
• Microsoft Office (6 years)
• Barista Experience (1 year)
• Coffee Experience (1 year)
• Host/Hostess
• Cash Handling (2 years)
• Freight Experience
• Microsoft Word (6 years)
Contact this candidate