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Medical Assistant Customer Service

Location:
Conroe, TX, 77301
Salary:
45,000
Posted:
December 23, 2023

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Resume:

Amber D. Pereira

+1-832-***-****

ad16pa@r.postjobfree.com 21327 Bandera Ranch Ln, US-Katy, TX 77449

www.linkedin.com/in/amber-pereira-54442a231

SUMMARY

Desire to meet my goals in continuous Healthcare and to further my career in the medical field. I have an Associates Degree in Associates of Science, finishing with a GPA of 3.8.

PROFESSIONAL EXPERIENCE

Medical Assistant I

December 2022 - Present

UT Health Physicians Department of Orthopedic Surgery Houston, Tx

Performs responsibilities in a manner that promotes quality patient care and customer service/satisfaction.

Effectively participates in planning and preparing for patient visits ensuring appropriate schedules, test results, and clinic specific requirements are available.

Rooms patients consistent with clinic needs while determining and documenting chief complaint and reason for visit, vital signs, medication list, allergies, smoking history, and other information as required by clinic. Keeps patients informed of delays and progress of clinical appointments.

As required and competency validated, performs appropriate hearing and vision testing, EKG, spirometry, point of care testing, specimen collection, equipment cleaning/reprocessing and other requested procedures.

Prepares and stocks rooms (daily/weekly) and clinic supplies in advance of clinic visit as well as cleaning rooms appropriately between patients.

Prepares for and assists with routine and specialty procedures.

Schedules patients for follow up appointments or referrals and performs routine clerical duties for team and staff to include photocopying, scanning, and faxing.

Performs telephone messaging and in person screening with appropriate follow-up.

Respects and maintains privacy and confidentiality per HIPAA guidelines.

Performs other duties as assigned.

Lead Phlebotomist, I, II, & III/ Mentor Coordinator/ Clinical

Investigation Technician CIT

January 2006 - December 2017

University of Texas M. D. Anderson Cancer Center Houston, Tx

Team Lead (working with Lead Technician on training employees with new equipment & documents, also keeping the employees current on news and upcoming events, making sure that all employees are incompliance with JAHCO)

Mentoring Coordinator (assist with placing compatible mentors with mentees)

ICU, Diagnostic, PACU, ER/EC, CTRC, In-Patient & Protective Environment

Training of new & old employees

Collection of Venous & Arterial Blood (In and Outpatients)

Finger sticks (glucose reading/ hemoglobin check)

Venipuncture Stick

Arterial Sticks (Arterial Blood Gases-ABG's)

Central Venous Catheter (CVC-Line)

Peripherally Inserted Central Catheter (PICC-Line)

Arterial Line (A-Line)

Documentation on PK Protocol Sheets

Collection of Busulfan-PK levels

Spin down blood (in centrifuge) from WB draws for PK & PD samples.

Input data into the computer of WB, PK & PD samples

Complex processing (includes using reagents)

Cataloguing samples for Quality Control of properly processed samples.

Prepared and shipped specimens containing Biohazard, DOT class 9, UN3373 Biological Substance Category B, Dangerous Goods and Dry Ice.

Handles Quality Assurance of processed samples

Phlebotomist II

April 2004-2006

Gulf Coast Regional Blood Center

Houston, Tx

Mentor (Training & Development Department)

Donor Collection of Venous Blood (100 pints. or more collected/month, 16g needle) Finger sticks

Hematonist-Preperation of Blood Bags

Screening for eligibility of donation

EDUCATION

Associates of Science-AS: Associate Degree

Lonestar Community College-CyFair

Nursing RN-BSN

May 2023-Graduate

CyFair, TX

September 2019 – Sep. 2022

Chamberlain College of Nursing

Graduated Date-December 2022 (3.36 GPA) Clinical hours completed:

Houston, Tx

Fundamentals-Memorial Hermann-Woodland-48 hours

(Observation & Rehabilitation)

Medical Surgical I-Memorial Hermann-Woodlands-96 hours

(Observation, Med Surg, & Rehabilitation)

Medical Surgical II-HCA Houston Healthcare Kingwood-96 hours

(Trauma, MICU, & Rehabilitation)

Community Health-Turning Point Center-78 hours

(Community Assessment & Health for Older Adults)

Pediatrics-Memorial Hermann-TMC-52 hours

(NICU III, IV & PICU)

Mental Health-Menninger Clinic-48 hours

(Adolescent Treatment Program ATP Unit)

Complex Health-HCA Houston Northwest Hospital-78 hours

(ER, Trauma, MICU, SICU)

Maternal Newborn-HCA The Woman’s Hospital of Texas- 48 hours

(Antepartum, Mother baby, & Labor and Delivery)

Nursing RN-ADN

September 2017 - June 2019

Lone Star Community College CyFair

Phlebotomy PBT Certification

Academy of Health Care Professions

Tx

September 2004 - June 2005

Houston, Tx

MISCELLANEOUS

Phlebotomist (2004):

Graduated (4.0 GPA)

Associate of Science (2023):

Graduated (3.8 GPA)

KEY SKILLS

Vital Signs EKG Urinalysis & POCT CPR & AED Certification PBT PK & PD Complex Processing of samples

Handled Dry Wound care Indwelling & Straight Cath Trach collar suctioning & cleaning Head to Toe Assessment & AIDET

Start & Stop Medication pumps Give Medication (PO, IM, &b IV) Inter & Intradisciplinary Communication Change beds & bathe Care for COVID-19 Clients Therapeutic Communication Blood Collection Windows XP(Professional) MS Office Tools Data Entry Internet Explorer Outlook Lotus Notes R5 EPIC-Healthcare system PK & PD Data Entry



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