Customer Service Representative
Resume:
BRIAN
WANG
**********@*****.***
Surrey, BC
Bold Profile
To secure a position that allows for the leverage of skills and experience, enabling the acquisition of valuable insights and knowledge, and contributing to a company's growth and value creation 10 years working in high pressure, meeting tight deadline environment 8 years of sales experience
8 years of customer service experience
6 years of Marketing expertise
6 years of management experience/Supervisory Roles 4 years administrative experience
3 years of purchasing management
5 years transportation/logistics
PROFESSIONAL SUMMARY
Homeland Moving & Logistics - National Sales Director 02/2020 - Current
Salari Fine Carpet - Showroom Manager
03/2018 - 01/2020
WORK HISTORY
Category-Specific Expertise: In-depth understanding of category- specific landscape and trends, enabling data-driven decision- making
•
Strategic Sales Planning: Successfully created and executed strategic sales plan resulting in expansion of customer base and significant global reach for company, resulting in 43% revenue growth in 3 years
•
Sales Performance Analysis: Utilized data-driven insights by analyzing sales statistics to assess performance of various products and sales teams
•
Quota Achievement: Consistently achieved and exceeded company quotas by implementing proactive approach, including daily and quarterly check-ins with sales team to establish objectives and track progress. Yielding in increase overall team quota by 10% quarter over quarter
•
Sales Team Management: Effectively managed sales teams by handling recruitment, objective setting, coaching, and continuous performance monitoring to ensure achievement of set targets.
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Coordinating and structuring all aspects of store operations while assigning roles and responsibilities to staff
•
Overseeing daily operations, which include tasks like employee recruitment, training, quality assurance program management, and safety protocol implementation
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Overseeing inventory, warehousing, and coordination of shipping and receiving logistics, Streamline the time it takes for customers to receive their orders
•
Engaging in business development activities, financial planning, conducting audits, and applying budget management skills. Increased vender accounts by 20% and B2B revenue by 30%
•
SKILLS
• Analytical skills
Proven track record of achieving
success throughout entire sales
process, from strategic planning
to successful closing
•
Capable of working
autonomously while also being
valuable team player.
•
• Fluent in English/Mandarin
Proficient in Microsoft office,
CRM software's, POS systems,
Sage 300 software
•
Skilled in both setting and
consistently meeting deadlines
•
Proficient in effective
communication, adept at
delivering compelling
presentations, and skilled in
influencing individuals at all
organizational levels, including
executives and C-level
professionals
•
Brand Development/Marketing
Strategy/Consumer
Engagement
•
• Conflict Resolution
• Business Administration
• Operations Management
• Business Development
• Charismatic Leader
• Financial Management
• Strategic Planning
EDUCATION
Kwantlen Polytechnic University
Richmond, BC • 04/2016
Bachelor of Arts: Political Science
Minor - Economics
Hargrave Military Academy
Virginia US • 07/2006
High School Diploma
CERTIFICATIONS
• First Aid & CPR C certified
• Pro Serve
• WHMIS
• Food Safe Level one
Graduated from OCS (Officer
Training School at Hargrave
Military Academy)
•
Holds rank as a Lieutenant at
Hargrave Military Academy
•
• Sales person of the year 2020
Good Fellow Inc. - Inside Sales Supervisor
11/2016 - 12/2017
SDI Marketing/ Match Marketing/ Global Interface/ Mosaic/ Foodora
(Contract Job) - Brand Management Consultant
01/2011 - 04/2020
Logistics, inventory management, customer support, sales, customs handling
•
• Overseeing daily sales operations
• Quality control/Project Management/Logistics/Transportation Managing inventories, inventory organization, inventory cycle counting and reporting, monthly inventory accounting
•
Managing accounts and cultivating connections with vendors, contractors, and developers
•
Consult with management on hiring and performance reviews, exit interviews, diversity inclusion
•
Create positive and memorable in-store experience by promoting brand awareness/Merchandising/Offline – Marketing
•
• Promoting customer brand preference.
• Increasing brand visibility & enhancing brand recognition. Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
•
Implementing offline marketing tactics to create memorable in-store experience, boost brand awareness, and drive 25% increase in customer engagement
•
Continually maintained and improved company's reputation and positive image in markets served.
•
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
LANGUAGES
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