Customer Service Call Center
Resume:
Corey Martin
Providing Quality and Quantity!
Dallas, TX 75237
**********@*****.***
To obtain a full time or part time position where I can take what I've learned from previous employment and incorporate it into everyday work ethics!
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Manager
Walgreens - St. Louis, MO
September 2021 to January 2022
• My responsibility was to make sure the store ran smoothly as well as making sure customers received great customer service
• Made sure the safe and all registers evened out at the end of the night
• Open and close the store
• Made sure employees were maintaining the companies code of conduct and treating each customer with satisfactory customer service
• Coach and train employees on proper work ethics
Parts Sales Manager
AutoZone - Ferguson, MO
December 2019 to April 2020
Ran the front end of the store to make sure customers obtained the correct part the first time. Direct Service Provider/House Manager
Fawn Crest - Toledo, OH
September 2017 to October 2018
Lead Med Tech/Caregiver
Landings of Genesee valley - Flint, MI
December 2015 to May 2017
• Med Tech certified
• Assisted residents with everyday activities
• Administer/Pass medications
• Count medication
• Report anything that is in violation with the safety or well being of the resident Education
Bachelor's in Psychology
Colorado Technical University
August 2022
High School Diploma
Southwestern Academy
June 2006
Skills
• Management
• Office Skills
• Scheduling
• Customer Service
• Microsoft Office
• and Sales
• Supervising Experience
• Store Management Experience
• Sales Management
• Inventory Control
• Planograms
• Pricing
• Retail Management
• Merchandising
• Payroll
• Retail Sales
• Negotiation
• Assistant Manager Experience
• Loss Prevention
• Phone etiquette
• Cash Handling
• Computer literacy
• Store management
• Conflict management
• Leadership
• Recruiting
• Purchasing
• English
• Cashiering
• Continuous improvement
• Shift Management
• Medication Administration
• Caregiving
• Research
• Administrative Experience
• Microsoft Word
• POS
• Human Resources
• Google Docs
Certifications and Licenses
CPR Certification
First Aid Certification
Licensed Pharmacy Technician
October 2021 to May 2022
Assessments
Work Style: Reliability — Proficient
April 2020
Tendency to be dependable and come to work
Full results: Proficient
Call Center Customer Service — Proficient
April 2020
Applying customer service skills in a call center setting. Full results: Proficient
Work Style: Conscientiousness — Familiar
April 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Customer Service Fit — Completed
September 2020
Measures the traits that are important for success for customer service roles Full results: Completed
Sales Skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Management & Leadership Skills: Impact & Influence — Proficient September 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Call center customer service — Highly Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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