Software Engineering M A

Curriculum Vitae

POOJA

Mob. No. 901-***-****

Address:

F4 Katwaria Sarai, New Delhi - 110016

Email:

*****.*******@*****.***

Objective :

Position requiring innovative, challenging employment that will utilize my educational and professional skills with lot of experience in aviation sector which offer me advancement of opportunity.

Academic Profile:

S.No.

Exam Passed Board/University %age Year

1 M.A. ENGLISH

E.I.I.L.M University,

Sikkim

69 2011

2 Bachelor of Art M.D. University, Rohtak 63.5 2009 3 Class XII B.S.E.H. Bhiwani 73 2006

4 Class X B.S.E.H. Bhiwani 47 2004

Technical Skill:

S.No. Exam Passed Board/University %age year

1 Software Engineering APTECH ComputerEducation, 72% 2013 ROHTAK

2 DTP INFOTECH Computer education

Extra -Curricular Activities:

Certificate/Course/Camps Grade Place Year

• NCC ‘C’ Certificate ‘A’ Chandigarh 2006-09

2HR GIRLS BN ROHTAK

• NCC ‘B’ Certificate ‘A’ Chandigarh 2006-08

• Thal Sainik Camp Delhi Cantt 2007

• Pre TSC II Badal 2007

• Pre TSC I Ferozepur 2007

Subject: Applied for the innovative job

• First Aid & Home Nursing Ambala 2008

• Annual Training Camp Pataudi 2007

• High Altitude Trekking Programme Narkanda Shimla 2007

• Role of Honor Certificate in ‘NCC’ Rohtak 2008

• State Level Debate Competition ‘2nd Prize’ Rohtak 2009 Work Experience:

Working with one of the most renowned Airline AIR INDIA a national flag carrier in India. as Sr. Associate from 17 July 2017 to till date. Job Responsibilities:

• Provide guest service at the Airport.

• Arrange reservations and routing for passengers

• Plan routes and compute ticket cost

• INTERNATIONAL AND DOMESTIC TICKETING

• Assign specified space to customers and maintain computerized inventory of passenger space available.

• Determine whether space is available on travel dates requested by passenger.

• INTERNATIONAL AND DOMESTIC REFUNDS

• Issue Agent discounted tickets (AD) and Interline tickets (ID).

• Agent query relating to reservation and ticketing.

• ESCALATIONS MAIL HANDLING

• Actions direct walk-in Guests & Frequent Flyer Passengers.

• IMMEDIATLY RESOLVE QUERY ON SALES FORCE PLATFORM

• Taking Care of Refunds, Mails and Telephonic Queries in E Commerce Department

Language Known:

• English

• Hindi

Key Skills:

• Lead teamwork

• Decision making

• Time management

Strength:

• Adaptability of changes

• Hardworking

• Punctuality

Interest and Hobbies:

• Gardening

• Spend time with family

Personal Information:

Husband’s Name: Mr. Sitender

Date of Birth: 18-03-1987

Gender: Female

Marital Status: Married

Nationality: Indian

Declaration:

• I hereby declare that all above information given by me is best of my knowledge and belief.

Date :

Place: POOJA

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