Myra Hanna Nolensville, TN *****
Cell: (***) *** - 2530 Email: ******************@*****.***
1
Classification: Internal Use
OBJECTIVE:
A self-motivated individual who is seeking to obtain an entry-level opportunity in the accounting field, which will allow utilization of my problem-solving skills and development analytical skills, as well as an advanced understanding of popular accounting principles. EDUCATION
• Beni-Suef University, Egypt - 2005
Bachelor degree of Business Administration in Accountancy & Finance SOFTWARE EXPERIENCE
• Microsoft Suite (Word, Excel, PowerPoint, and Outlook). CAREER PROFILE
• Possess accounting experience, performed accounts payable functions.
• Prepare Employees weekly payroll data for Payroll Service.
• Coordinated monthly payroll functions for the employees.
• Proven ability to handle a wide range of administrative, and Customer Services.
• Resourceful in the completion of projects, effective at multi-tasking.
• Detail-oriented, efficient and organized professional. WORK EXPERIENCE
FIFTH THIRD BANK March 2021 / present
Personal Banker II
• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
Myra Hanna Nolensville, TN 37135
Cell: (347) 944 - 2530 Email: ******************@*****.*** 2
Classification: Internal Use
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
Wells Fargo bank Jun 2017– December 2020
Teller
• Serves customer by completing account transactions.
• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing saving withdrawals and recording night and mail deposits.
• Sells cashier’s checks, traveler’s checks, and series bonds
• Answers questions in person or on telephone and refers customers to other bank services as necessary.
• Reconciles cash drawer by proving cash transactions, counting and packing currency and coins.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Complies with bank operations and security procedures by participating in all dual- control functions
• Maintains customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
Casa AZafran Early Learning School
Floating para-professional and secretary 2015- 2016
• Performs basic bookkeeping duties.
• Compiles financial records.
• Prepares payroll checks.
• Assists in filling duties.
• Answers phone and meet clients.
• Reports to director upon arrival for daily assignment.
• Translates for parents and students when needed. International Retail and Gifts- 2013
Assistant Manager
• Handles banking deposits, withdrawals, and other bank transactions.
• Issues a daily report providing information on cash position, notes receivable, notes payable and sales figures, and inventory.
• Monitors expenses, revenues, accounts payable and receivable, liquidity
• Trains new staff and follows their performance.
• Manages inventory constructing store supplies and builds relationships with customers. Substitute support 2013
• Assists teachers with subject area projects and activities.
• Assists with the supervision and training of students in the development of life skills and performance of daily activities.
Myra Hanna Nolensville, TN 37135
Cell: (347) 944 - 2530 Email: ******************@*****.*** 3
Classification: Internal Use
• Assists small groups of students or individuals with the interpretation and completion of assignments.
• Provides ongoing and regular communication about the assigned program to the supervising teacher.
Private School Administrative Assistant January 2009 – December 2010 Minia & Shalaby, Egypt
• Write and develop curriculum aid material for teachers.
• Office records, tuition, handling correspondence between high-ranking personnel.
• Keep projects on schedule; make copies of correspondence and other printed material.
• Set up and maintain paper and electronic correspondence, and other material.
• Establish work procedures and schedules, and keep track of the daily work of staff.
• Coordinate work flow, train and supervise other clerical staff members. References
References are available upon request.
Personal Skills
• Strong organizational skills
• Excellent telephone & Communication skills
• Attention to detail
• Dependable
• Ability to work under pressure
Languages
• English
• Arabic