Customer Service Experience
Resume:
Deontae McMullen
Houston, TX *****
************@*****.***
Work Experience
Back of House Team Member
Chick-fil-A Restaurants - Humble, TX
October 2023 to Present
Cook
Prep
Fries
Primary
Secondary
Dishwashing
Order Processor
Chadwell supply - Douglasville, GA
January 2023 to July 2023
• Efficiently handle and process customer orders to ensure accurate and timely delivery.
• Maintain a clean and organized work environment to ensure the safety and efficiency of order processing operations.
• Collaborate with cross-functional teams to optimize warehouse processes and improve order fulfillment efficiency.
• Collaborate with the logistics team to optimize order fulfillment processes and reduce lead time.
• Communicate effectively with customers to resolve any issues or concerns related to their orders
• Manage and resolve any customer complaints or issues related to order processing
• Maintain accurate inventory records to minimize stockouts and ensure timely order fulfillment. Customer Service Representative (Remote)
Berry Global, Inc - Atlanta, GA
May 2021 to December 2022
• Providing exceptional customer service to clients through various channels, including phone, email, and chat, to address inquiries, resolve issues, and ensure satisfaction.
• Provide excellent customer service remotely to ensure customer satisfaction and retention.
• Collaborating with cross-functional teams to resolve complex customer issues and ensure a seamless customer experience.
• Collaborate with internal teams to address customer inquiries and resolve issues in a timely manner.
• Monitoring customer feedback and identifying trends or areas for improvement to enhance the overall customer experience.
• Maintain a positive attitude and friendly demeanor when interacting with customers to create a welcoming and helpful environment.
• Consistently meet or exceed predetermined call and communication quality and productivity goals to ensure high-quality customer experience and achieve performance metrics. Automotive Technician
Mavis Discount Tire - Douglasville, GA
December 2019 to March 2021
Perform automotive repairs and maintenance tasks
• Diagnose and troubleshoot vehicle issues
• Conduct routine inspections and maintenance
• Install and repair tires and brakes
• Ensure customer satisfaction
• Adhere to safety protocols and guidelines
Line Cook/Prep Cook
Hardee's - Lithia Springs, GA
August 2018 to October 2019
Prep food
Make orders
Clean and sanitize
Perform quality food preparation
Education
High school diploma
Lithia Springs Comprehensive High School - Lithia Springs, GA August 2015 to May 2019
Skills
• Order Fulfillment
• Logistics
• Shipping & Receiving
• Warehouse Experience
• Order Entry
• Data Entry
• Supply Chain
• Order Picking
• Order Management System
• Cash Handling
• Forklift
• Microsoft Excel
• Inventory Control
• ERP Systems
• Procurement
• Materials Handling
• Operations Management
• Quality Assurance
• Sales
• Packaging
• Freight Experience
Contact this candidate