Customer Service Support
Resume:
Jody Mullins
Louisa, KY *****
*************@*****.***
Excellent customer service skills.
Computer literate, able to navigate many open screens. Met and exceeded metrics on quantity and quality daily. Excellent work ethic, follow company guidelines on absenteeism, and confidentiality. Solid work history.
Work Experience
Production Worker
US 23 warehouse - Louisa, KY
October 2023 to Present
I provide details of products test to make sure they work and post to sale Service Advisor
Concentrix
September 2022 to May 2023
I worked as a billing representative for Apple asI was tech support and Apple Pay. This was a work from home position. I answered a high volume of calls daily. Crew Member
KFC Louisa - KY
January 2012 to September 2022
Answered high volumes of inbound calls
Placed outbound calls when necessary
Documented customer orders
Provide prompt customer support with quality
Skilled in multi-tasking, answering calls, running cash register, and customer service Worked with customers to make it more family oriented Provided excellent customer service daily
Greeted new and existing customers
Customer Service Representative
GC Services - Huntington, WV
October 2017 to December 2020
Answered high volumes of inbound calls
Placed outbound calls when necessary
Documented customer orders
Provide prompt customer support with quality
Skilled in multi-tasking, answering calls, and customer service Worked with customers to make it more family oriented Provided excellent customer service daily
Greeted new and existing customers
This was a work from home position . One contract I worked for a bank did loans, checked account balance, went over transactions. Contract 2 I worked for an electric company I provided service and disconnected service, set up payment arrangements. Quality Control Coordinator
Cintas - Grayson, KY
September 2000 to April 2015
Managed the workflow in the department
Made outbound calls to vendors if a product was bad. Provided excellent customer service daily
Education
High School Diploma
Lawrence County High School
August 1986 to May 1991
Skills
• Quality Control
• Computer Literacy
• Cold Calling
• Technical Support
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