Cathy Overton-Mays

Pflugerville, TX *****

ad16k0@r.postjobfree.com

1-512-***-****

Awesome customer service oriented person. Aptitude to learn quickly. Knowledgeable in many service fields.

Authorized to work in the US for any employer

Work Experience

Program Specialist I

Veterans Land Board - Austin, TX

August 2016 to Present

-Streamlined data entry process for the department monthly report

-Decreased the turnaround time for travel reimbursement

-Audited and edited all of the department's policies and procedures

-Reduced the contract monitoring tool meetings from 30 minutes to 15 minutes by clearing out redundant information on the spreadsheets

Executive Assistant I

GENERAL LAND OFFICE - Austin, TX

August 2015 to August 2016

-Assisted the CFO in the daily Administration of the Financial Management program area

-Reconciled all purchases for The Alamo

-Ensured that each new employee had telephone and computer access

-Developed policies and procedures for the program area

- Input data for new mineral and surface leasing accounts

-Prepared all program area files for storage

-Contact person for retrieval of files from storage

-Organized all meetings, events and program area file room Administrative Assistant II

GENERAL LAND OFFICE - Austin, TX

April 2013 to August 2015

-Acted as backup to program area supervisor, administrative assistant and program specialist

-Input payment data for agency vendors

-Served as records management liaison

Education

Bachelor's in Business Management

St. Edward's University - Austin, TX

August 1999 to December 2000

Associate in Liberal Arts

Chaminade University - Honolulu, HI

May 1993 to May 1994

Skills

• Data Entry

• Microsoft Office, sorting files, transcription

• Scheduling

• Outlook

• Medical Terminology

• Organizational Skills

• Excel

• Filing

• Receptionist

• Cashier

• Documentation review

• Typing

• Records Management

• Financial Management

• Personal Assistant Experience

• HIPAA

• Administrative Experience

• Office Management

Military Service

Branch: U. S. Army

Service Country: United States

Rank: Sergeant

August 1989 to May 1997

Served as Administrative Specialist and Executive Assistant to Division Commanders. Processed awards, retirement paperwork, separation paperwork and oriented new soldiers to unit. Commendations:

Meritorious Service Medal and Army Accommodation Medals. Assessments

Customer Focus & Orientation — Highly Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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