YOLANDA

Y Goodyear, AZ *****,

719-***-****

ad16jf@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a hardworking professional skilled in patient care and procedure support. I help patients and customers feel comfortable by offering compassionate care and comfort. I boost oral health and procedural outcomes consistently, connecting with patients to offer important education and support. I am friendly and engaging with customers and work diligently. I process orders and payments while capturing customer interest through conversation. I'm an attentive worker who rings up products accurately while making people feel happy. SKILLS

• Problem-solving • Customer service/ Patient Relations • Administrative support

• Appointment scheduling • Bilingual • Strong communication

• Microsoft Word

EXPERIENCE

Cashier/ Cook September 2021 - August 2023

Petro Oasis Travel Center Colby, Kansas

• Approached and solved problems with initiative and sound judgment.

• Worked with supervisory team to meet customer needs.

• Engaged customers in pleasant conversation while completing cash register transactions.

• Gave customers full attention and attended to their needs.

• Utilized diverse cooking techniques, following established recipes to prepare various meal types.

• Rotated perishable items to lower risk of spoilage and reduce waste.

• Instructed cooks in preparing, cooking and presenting food.

• Maintained detailed records to accurately plan menu and staff requirements.

• Attended and participated in regular safety meetings, safety training and hazard assessments. Head Teacher April 2021 - November 2021

Pirate Pete's Daycare Brewster, Kansas

• Communicated with parents on students' academic progress, behavior and challenges to learning.

• Instilled school values to nurture well-rounded students.

• Taught classes to students at varying levels of attainment.

• Maintained bright, organized and well-kept classroom.

• Reduced behavioral incidents by modeling behaviors and employing positive reinforcement strategies.

• Encouraged children to learn through play and exploration.

• Created supportive and learning-focused classroom environments to help children achieve developmental milestones. Shift Leader May 2016 - March 2020

Mc Donald's Burlington, Colorado

• Responded to all customer concerns or issues promptly and professionally.

• Counted drawers and followed proper daily cash handling procedures.

• Managed inventory levels using company systems and guidelines to reduce loss.

• Planned and supervised job task assignments, upholding quality standards.

• Motivated employees to optimize team performance.

• Identified and resolved conflicts between workers to promote teamwork.

• Coordinated workflow and maintained schedules to improve efficiency.

• Delegated tasks to encourage teamwork during shifts and comply with company standards Dental Assistant January 2003 - September 2008

Private Practice El Monte, California

• Prepared stations for routine check-ups and specialized procedures.

• Supported dentists and hygienists with expert chair-side clinical assistance.

• Completed x-rays of patients' mouths, carefully following safety procedures and processing images.

• Managed smooth patient hand-offs between administrative and medical personnel.

• Set up schedules to coordinate smooth patient flow.

• Set up instruments, materials, and equipment necessary for each dental procedure.

• Kept records updated and accurate with patient personal, insurance, and dental history information. EDUCATION

High School - Diploma July 1997

Temecula Valley High School, Temecula, CA

Certification - Dental Assistant May 2002

North West College, West Covina, CA

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