Customer Service General Manager
Resume:
Resume
Mariano Wallace
New Orleans La. 70112
ad16j3@r.postjobfree.com
OBJECTIVE
I am Seeking a position that will be beneficial for both your company and me, I posses and array of skill sets that I’m sure will be an asset to both enhance and build your team into an even more effective and productive entity.
SKILLS PROFILE
IT trained in MS and DOS operating systems
Microsoft Office Certified
MS Word and Excel trained
Knowledge of and experience with corporate management procedures
Experience in handling management related duties
Ability to make decisions to best handle current work situations
Good customer-relations background
20 Years Technical, Management, and Sales and Marketing Experience
Bi-Lingual (Spanish)
EMPLOYMENT HISTORY
General Manager
2010-2017
KCE Bars Inc., Atlanta Ga.
Day to day operations for multiple venues
Coordinate all Events and Activities as it relates operations.
Responsible for supervising numerous employees at multiple venues.
Schedule and hire support personnel for venues.
7 year experience in management level positions.
Coordinate with Client and promoters for events
Inventory control, developed and executed programs for inventory
Responsible for opening and closing procedures.
Technical Coordinator
Verizon Wireless, Atlanta Ga. 2010-2013
Handle customer service issues
Maintain exemplary customer service rating for company
Promote company morale
Find and Fix network issues
Develop and maintain problem solving initiatives
Reconcile reports for company monitoring
General Manager
1999-2009
Ray’ Over The River/Club 360/ Dream New Orleans, LA
Day to day operations for multiple venues
Coordinate all Events and Activities as it relates operations.
Responsible for supervising numerous employees at multiple venues.
Schedule and hire support personnel for venues.
10 year experience in management level positions.
Coordinate with Client and promoters for events
Inventory control, developed and executed programs for inventory
Responsible for opening and closing procedures.
Audio Visual Technology
1997-2020
AV Technician, New Orleans, La.
Live Webcast and Web streaming
Manage a crew of 5-35 depending on size of production
Coordinate with presenters and coordinators on show timing and run information
Record, Edit and reproduce presentations and events for webcasting and dvd and retail sales.
EDUCATION
Diploma
1981
Hallandale High School, Hallandale, Fl
Real Estate License 1981
Heavener/ Ogier School of Real Estate
Finance and Insurance License 1998
Bohn Brothers Toyota
Auto-Cad Drafting (State Certification) 1987
Sidney N. Collier Vo-Tech
(References upon request)
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