PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

DREAUCILLA RENEE

FABIAN

D

*** ******** **, *********, ** 88081, 915-***-****, ad16cy@r.postjobfree.com Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Capable [Previous Job Title] experienced working in challenging environments. Excited about the opportunity to take the next career step with [Company Name].

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Account updates Order documentation Complaint investigation Inbound call management Time management Scheduling Microsoft Word Google Drive Social perceptiveness

Customer Loyalty Agent January 2022 - Current

HGS El paso, Texas

Resolved customer issues leveraging exhaustive knowledge of internal resources and company procedures. Communicated charges, credits, and company procedures to customers using professional tone. Maintained key performance indicators and met productivity standards with one-call resolution. Customer Loyalty Agent December 2020 - August 2021 Full Beauty El Paso, TX

Built strong relationships with key stakeholders in designated accounts to expand penetration and proactively encourage retention.

Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

Technical Support Lead August 2018 - October 2019

Alorica El Paso, TX

Answered user inquiries regarding computer software or hardware operation to resolve problems. Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Senior Retail Sales Manager June 2014 - December 2018 Pilot Van Horn, Tx

Organized store operations around sales needs and allocated important daily responsibilities to personnel for efficient operations.

Addressed customer needs and maintained high satisfaction rates through effective account management F

EDUCATION

and professional communication.

Helped staff accomplish sales goals through effective supervision, training, and motivational strategies. Sales Associate June 2011 - August 2014

Stripes Elgin, Texas

Helped customers navigate store, complete sales, and process returns. Resolved customer concerns using strong communication and conflict management skills. Demonstrated selling experience in fast-paced, service-oriented retail setting. Delivered consistent service to develop customer base. Ged June 1990

Department of Human Resources, El Paso, TX

Medical Assistant January 1997

Computer Career center, El paso, Texas

Psycholgy July 2011

Asford University, El Paso, TX

[Specialty Institute, College or University Ashford, [Field of Study]: [Psychology] Nursing/Criminal Justice December 2021

New Mexico State university, Anthony, NM:New Mexico Member of Honor Society, Crimson Scholar and Deans List

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