Customer Service Continuous Improvement

Michael Owens

***** ********* ***. ** * Albuquerque, NM 87121 * 505-***-****

**********@*****.***

Self-motivated and versatile field tech, with extensive experience.

DEC. 2018 - PRESENT

FM Custodial, UNM

Performs custodial maintenance duties, including dusting, mopping, finishing and buffing floors, vacuuming and shampooing carpets, cleaning and restocking restrooms.

Continuous disinfecting of touch points to meet Covid-19 cleaning guidelines. Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices. Unlocks doors, ensuring doors are locked after cleaning areas.

Reports needs and concerns to appropriate staff, which may include submitting or recommending work orders and checking supply levels; for positions within on-campus residence halls, responsible for reporting concerns related to on-campus residents.

OCT. 2018 – JAN. 2015

MICHAEL’s HANDYMAN SERVICE

Self-Employed

Lawn Maintenance, Small Electrical Repairs and Replace, Residential Painting, Remolding,Customer Service and Winterizing Commercial Properties.

Dec. 2014 – Dec. 2010

Sunstall, Albuquerque, NM

Solar Technician - Installer/ Customer Service

Nov. 2010 -Oct.2006

Growstone Inc. Albuquerque

Equipment Operator, Load/Unload Trailers with Forklift or Pellet Jack Shrink Rap product. Bag materials producted, store and account for all product moved.Customer Service

Oct. 2006 – Dec.2009

Bernalillo County Water Authority, Albuquerque, NM

Water Treatment Facility, Operator

Central New Mexico Community College (CNMCC), Albuquerque, NM

Certified in Electrical Trades Solar design & Installation in May of 2012

Certified in Environmental Safety and Health, January 2005

Certificate of Completion in Electrical Trades and in Solar Design and Installation

Electrical Theory I, II; Electrical Math I Electrical DC/AC Lab; AC Circuitry/Motor/Generators; Blueprint Reading I; Residential Wiring Lab; Residential Electrical Services.

Extended Forklift, Forklift, and Bobcat Certificate 10/8/12

Hazardous Waste Operations and Emergency Response Certificate Refresher 05/15/07

Confined Space Entry Training Certificate 04/22/04

Hazardous Waste Operations and Emergency Response Certificate 04/22/04

OSHA General Industry Training Certificate 03/29/05

Red Cross Workplace First Aid/CPR Training Certificate 02/28/2005

Red Cross Workplace First Aid/CPR Refresher Training Certificate 04/26/06

Safety Management in the Environmental Health & Safety Training Certificate 04/22/05

U.S. Environmental Regulations Training Certificate 04/12/05

Radiological and Operational Training of the Seamen and CPN Nuclear density/moisture meter 02/06/06

Skills

5+ years' experience, as laboratory and field technician with environmental testing. Well trained in various sampling and extraction techniques such as: Ultrasonic extraction, separatory funnel - liquid extraction. Trained and experienced in use of digital atmospheric test equipment. Collection of samples and sample testing. Properly contain, label, and ship samples, hazardous materials, and contaminates to appropriate facilities.

Experienced in ASTM testing techniques: ASTM C-67, ASTM C-34 ASTM D-2172, ASTM D-2041, ASTM D6307.

Environmental and Economic Justice Albuquerque, NM

Volunteer, fall and spring of 2010/2019

Habitat for Humanity, Albuquerque, NM

Volunteer, spring of 2019

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