John Arneman

Interview Timing: anytime

*** ********* ******, #***

San Ramon CA 94582,

Start availability: Immediately

925-***-****

Summary:

Replaced engineer Laptops and updated Dell Laptops for Windows 10 at Visa, Foster City, CA.

Installed SAP, SAS and other specialty software.

Been involved in various upgrades to Windows 10 64 bit and transferred Personal Profiles to new Computers.

Deployed and troubleshot Macintosh laptops for various Companies

Desktop support for Chevron supporting end Users with Laptop and desktop problems.

Maintaining systems and printers on the networks and trouble calls.

Working for Hewlett Packard at Ericsson as Walk in Helpdesk support center dealing with Laptop, Desktop and Printers Issues in all capability of Hardware, Software and Virus issues.

Worked also with Macintosh Models for OS 10 for Ericson and Bank of the West.

Working at Applied Materials in the computer Depot prepping new laptops and Desktops for users.

Built a Cisco switch for ATT Data Center.

Used Remedy and similar system to maintain records for IT of User troubleshooting and system maintenance.

Worked at Lockheed-Martin Space System Sunnyvale, CA for desktop support, maintaining systems and building classified systems for Space Services Company.

Replaced Personal Computers, laptops and constructed Wow’s for Dignity Health Hospitals at Sequoia and at ST. Joseph’s Hospitals.

Lead technician’s team for refurbishing Desktop and Laptop systems for eBay/ PayPal involving Win7 systems upgrade from XP with profile transfer to new systems.

Have worked with various version of MS Office and Outlook for troubleshooting and support.

Maintained Records of new and old systems when replacing 5000 Laptops and Desktops for leased systems.

Supported the Hewlett-Packard Core services maintaining Microsoft Servers at the Bay Data Centers.

Education:

Associate Science, Cochise College, Fort Huachuca, AZ 2005

Unitek Completed Microsoft Certification Courses

Dell Certified Systems Expert Certification

Technical Skills:

Operating Systems: Windows 7, Windows XP/2000, Windows 10, MAC OS, Novell, Linux, Citrix

Software: MS Office Suites, Outlook, Firefox, Internet Explorer, Chrome, Norton’s Anti-viral, Ghost

Hardware: IBM Personal Computers, Dell Computers, Macintosh, and I Pads.

eXcell at Chevron November 2022 to July 2023

Replacing Laptops or updating to current Windows 10 for speeding up processing data and functioning.

Load Laptops and Desktops with improved Windows 10 64 Bit with added security features.

Imaged all in stock laptops with Windows and basic applications.

Solved some issues while upgrading Laptops.

Insight Global at Albertson’s March 2022 to July 2022

Working with IT on system upgrades installing new monitors and replacing Dock Stations. Imaged Laptops to Company

standards and issued to Users while building Personal Profiles and loading programs on their new Laptops.

Workday/GDT at Michaels Distribution Center June 2021 to Jan 2022

Building a Distribution Center in Tracy, CA. Setting up Desktop, Laptops, Printers, Copiers, Sirius XM and Phones for

Michaels. Dealt with day-to-day issues of Copiers, printers and computers.

HCL at ALIOS at Abbvie March 2021 to May2021

Supported new leased laptops to be built for Users to support Abbvie and Allergan update and replace laptops.

DXC at ATT contracted by Teksystems Dec 2019 to May 2020

Currently dealing with Helpdesk Issues at an IQBar. Also dealing with Lease changes by profile moves to new Laptops

and Desktops..

Artech Information Systems, LLC May 2018 to Nov 2019.

Supporting IBM at San Ramon, CA. Dealing with Helpdesk issues and Trouble Tickets for day to day needs

Dr. Pepper/ Snapple Group HCL Technologies Aug 2017 to May 2018

Desktop support for Visa supporting end Users with Laptop and desktop problems.

Replacing Leased HP Laptops and desktops with Windows 7 based systems.

ARES Staffing Solutions Feb 2017 to Apr 2017 Desktop support for Open Text supporting end Users deploying Laptop and desktop systems.

PYRAMID IT Consulting, June 2016 to Dec 2017

Desktop support for Visa supporting end Users with Laptop and desktop problems.

Replacing Leased Dell Laptops and desktops with Windows 10 based systems.

KRG Technologies, INC Jun 2015 – Apr 2016

Desktop support for Bank of the West supporting end Users with Laptop Refreshing and desktop problems.

Maintaining systems and printers on the networks and trouble calls.

Also deploying new Systems for worn out ones.

Pomeroy IT Staffing Mar 2015 – Apr 2015

Replaced IT staffer during his operation at El Camino Hospital.

Was a temporary Operations (Call-In System Admin) for El Camino Hospital serving User networking problems and User question while maintaining back-ups.

Advantage Resourcing Advantage Resourcing Mar 2014 – Feb 2015

Working for Hewlett Packard at Ericsson as Walk in Helpdesk support center dealing with Laptop, Desktop and Printers Issues in all capability of Hardware, Software and Virus issues.

Worked also with Macintosh Models for OS 10.

Maintained systems updates by Citrix ware.

Rebuilding and upgrading systems for damaged units.

Supported Ipads and mobile devices

TechSol4U Aug 2013 – Mar 2014

Working at Applied Materials in the computer Depot prepping new laptops and Desktops for users.

Working with Toshiba, Lenovo and Dell systems to cover all aspects of Business and Research.

Worked to maintain systems with the Citrix software for updates and fixes.

Dealt with out of State Salespeople on a Call-in basis for help.

Advantage Technical Resourcing Jun 2013 – Aug 2013

Building a Cisco switch for ATT Data Center.

Building Racks system for improved speed and functioning.

KST Data/ Volt Technical Jan 2013 – May 2013

Worked at Lockheed-Martin Space System Sunnyvale, CA for desktop support, maintaining systems and building classified systems for Space Services Company.

Worked from remedy software on repair database ticketing.

Supported Blackberries for Contacts and emails.

Dell Computer / PFI Tech Apr 2012 – Jan 2013

Replaced Personal Computers, laptops and constructed Wow’s for Dignity Health Hospitals at Sequoia and at ST. Joseph’s Hospitals.

Set the configured Ipads for and Fijitsu Tablets for Surgical staff functions.

Built Computer work stations for nurses.

Dell Computer / Insight Global INC May 2011 – Apr 2012

Lead technician’s team for refurbishing Desktop and Laptop systems for eBay/ PayPal involving Win7 systems upgrade from XP with profile transfer to new systems.

Led four technicians from Insight Global to replace and remove old equipment.

Updated Users with Windows 7 and Microsoft Office 2010 replaced 5000 systems on site.

Replaced 5000 Desktop and Laptop units while maintaining records of all systems.

Amedisys Feb 2011 – Mar 2011

Desktop Support Team

Replaced Desktop and Laptop units to improve productivity, increased performance of operations by transfer of profile from XP to Windows 7, and enabled e-mail operations.

Lam Research Sep 2010 – Nov 2010

Desktop Support Team

Updated Laptops and desktop in San Jose, CA system to Windows 7 and replaced outdated equipment for users and back up User profiles to servers.

Santur Corporation Aug 2010 – Aug 2010

Desktop Support Team

Involved in Santur Corporation moves in Fremont, CA. Moved PC’s, Servers and Voice over Internet Protocol equipment into new building and reconfigured for operations.

Varian Medical Systems May 2010 – Jun 2010

Desktop Support Team

Updated Varian Medical Systems desktops, laptops to Windows 7, updated user software in Dell Desktops and Laptop of older systems by moving profiles to new build systems.

Checked software and outlook configurations and backup of user files.

Defense Depot Consolidation Apr 2010 – May 2010

Desktop Support Team

Supported the updating of computer systems at Tracy DDC facilities and replacement of old systems.

Replaced gateway with Dell Equipment for several hundred users and checked backbone services of networks.

Microsoft Oct 2009 – Apr 2010

Server Support Team

Supported the Hewlett-Packard Core services maintaining Microsoft Servers at the Bay Data Centers.

Upgraded Microsoft in house systems to Windows 7 and supported Server farms in San Jose, CA.

Replaced failed hardware on many servers.

US Army Reserve May 2009 – Oct 2009

Training for theater operations and basic military training in US and Korea.

Morgan Stanley Jan 2009 - Mar 2009

Server Support Team

Worked at Morgan Stanley Offices rebuilding and replacing Personal Computers and upgrading services for HP Computers

Frost & Sullivan May 2008 - Aug 2008

Server Support Team

System administrator and helpdesk tech for Frost & Sullivan in Mountain View California, Supported Dell, Macintosh and HP Printers

Lockheed Martin Missiles and Space Jan 2008 – Mar 2008

Desktop Support Team

Employed by KST DATA for support of Lockheed Martin Missiles and Space of desktop systems and printers maintained various Hewlett Packard printers for large user groups

Perot Systems Desktop Support Team Oct 2007 – Dec 2007

Worked as a team member updating Lucille Packard Children Hospital in Palo Alto with improved networking and personal computers Rebuilt the WAN networks and installed new laptops (Tough books) and COWS (Computer Operated Workstations) to support Nursing operations.

US Navy May 2007 – Aug 2007

Desktop Support Team

Working as a system administrator assistant for US Navy at Meps San Jose.

Tending Legacy accounts and web applications for Navy Recruiters and supporting NMCI systems.

Also rebuilt the legacy dell systems for recruiting Command.

Northrup Grumman IT Server Support Team Feb 2007 – Apr 2007

Contracted employee to Northrup Grumman IT for personal computer support and systems administrations tech to support additional fielded systems.

Caretek Server Support Team Nov 2006 – Jan 2007

Replaced System Admin for Caretek in Redwood City.

Then solved User problems with applications, printers, passwords and accounts on the Caremark networks.

Tek Systems May 2006 – Oct 2006

Building and loading Sun Servers models, both small blade and rack systems for GE Services at Livermore.

BancTec Jan 2006 – Apr 2006

Systems Technician for Dell Computers.

Had been working with Windows XP and recovery of systems, information and repairing hardware problem for laptops, desktop and printers.

Were solved issues by ticket and dealt with Central Dispatch on calls for San Jose Area.

U. S. Army Reserve May 2001 – Jan 2006

Served on Funeral Honor Detail for the proper burial of honored Veterans and Service personnel.

Then Served in Operation Enduring Freedom in a military intelligence role supporting DOD in the Global war on Terror.

Attended the Combat life saving course and some Annual Training and Served several months in Korea.

RHI Consulting Feb 1996 – Mar 2001

Working in as a member of the Desktop Support Team supporting a multiple user environment also supported the conversion to Windows 2000.

Providing computers support for corporate users.

Was upgrading and Encrypting IBM Laptops to increase productivity also securing the data in case of loss.

Additional rebuilt HP Kayak’s and servers to upgraded performance, and help out help desk as needed, Updating systems to Dell Computers for desktop and portable computers.

Maintained support for software and hardware updates.

Contractor / Technician 1991 – 1995

Responsible for maintenance, overhauling and repair of Personal Computers (IBM, Mac, and Power PC’s) as either team leader or member dependent on contract.

Also repaired and preparation of peripherals and laser printers in various models.

Martin Marietta; Sunnyvale, CA 1990 – 1991

Responsible for upgrading Local Area Networks in fiber optics, Alarms, and Air conditioning systems.

Bendix FEC; NASA Ames Research Facility 1986 – 1990

In charge of building, testing and maintaining Local Area Networks in twisted pair, Ethernet, and fiber optics for NASA, setting up hubs, bridges, routers and switches.

Modified personal computers and workstations for Ethernet and token ring communications.

Also implemented Phone net systems for Macintosh computers and Novel for IBM.

Bendix FEC; Columbia, MD 1985 – 1986

Assumed responsibility for building and maintaining personal computers and workstations.

Was in charge of trouble-shooting system failures and adding peripherals to include Braille peripherals.

Helped to establish the documentation and trouble shooting for local area networks for Department of Defense, Fort Meade, MD.

U.S Army Sep 1977 – Dec 1985

Served as fire control crewman, computer repairman and installation technician for the United States Army.

Contact this candidate