Customer Service Data Entry
Resume:
Lawrence R Griffin
Columbus Ohio 43232
ad168i@r.postjobfree.com
Objective:
To obtain a position in customer service management utilizing my skills in managing call centers, handling payroll, scheduling, data entry, and proficiency in Microsoft Office, multi-line phone service, and other related software.
Experience:
Gilmore Research Group, 2000-2010
Call Center Manager
- Managed a team of 50 customer service representatives in a call center environment
- Trained new hires and provided ongoing coaching and development to existing staff
- Handled payroll for staff of 30 plus
- Scheduled and coordinated staff shifts
- Conducted regular performance evaluations and provided feedback to staff
- Utilized Microsoft Office, Excel, and Pronto software programs
- Assisted in data entry input
Fireman's Association of Washington, 2010-2018
Customer Service Manager
- Managed a team of 20 customer service representatives in a call center environment
- Oversaw the day to day operations of the customer service department
- Handled payroll for staff of 30 plus
- Scheduled and coordinated staff shifts
- Utilized Microsoft Office, Excel, and Pronto software programs
- Assisted in data entry input
Glass Gathering Head Shop, 2018-2023
Manager
- Managed a team of 5 employees
- Oversaw the day to day operations of the store
- Handled inventory management and ordering of supplies
- Assisted in customer service and sales
- Utilized Microsoft Office, Excel, and Pronto software programs
Education:
Brown Mackie College of Akron Ohio
Associates in Business Management
Oak Harbor High School, Class of 93
Skills:
- Customer service management
- Call center management
- Payroll management
- Scheduling
- Data entry input
- Microsoft Office, Excel, and Pronto software proficiency
- Multi-line phone service
References:
Available upon request.
Contact this candidate