Customer Service Administrative Support

Tamaron Falls

Elk Grove, CA ***** 916-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS

Physical Stamina

Childcare Regulations

Infant Care and Feeding

POS Systems and Ordering Platforms

Creative Problem Solving

Calm and Professional Under Pressure

Multi-Line Phone Systems

Administrative Support

Prioritization and Time Management

Check In and Check Out Procedures

Records Management

Inquiry Response

WORK HISTORY

CHILD CARE PROVIDER 12/2021 to CURRENT

Jasmine Sears Rancho Cordova, CA

Taught children to organize toys, wash hands and share by leading by example.

Offered top-notch care to 3+ children at once, ranging in age from 4yrs to 11yrs.

Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Maintained effective schedule balance between rest periods, active play and instruction.

Cared for children ages 4yrs to 11ys in nurturing and age-appropriate way.

Kept areas clean, organized and stocked, and sanitized surfaces and toys.

MOTOR VEHICLE TECHNICIAN 02/2005 to 08/2014

Department Of Motor Vehicles Sacramento, CA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Investigated and resolved customer inquiries and complaints quickly.

Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

EDUCATION

High School Diploma 06/1985

Davis High School, Davis, CA

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