Customer Service Representative

**/**** - ******* ******** ******* Representative (CSR)

Conduent, Ocoee, FL

Identify customer needs to ensure the customer is provided complete and accurate information.

Process required transactions via mainframe or web-based applications. Submit research requests in a concise yet accurate manner. Maintain a thorough knowledge of the company and client programs, policies, and technology.

Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.

02/2022 - 06/2023 Chipotle Crew Member

Chipotle Mexican Grill, Orlando, FL

Stocked shelves with different items. Prepared food for each customer, Provide refunds for customer

09/2022 - 02/2023 Eligibility Specialist

Ama Consulting Group LLC, Winter Park, FL

Processing applications

Push monthly payments through

Made outbound calls

05/2022 - 08/2022 Customer Service Representative

Lighthouse Works Inc, Orlando, FL

Updated customers on their application

Helped customers reset password

Helped customers apply for benefits

Give updates on customers application

08/2021 - 04/2022 Customer Service Representative

Teleperformance, Orlando, FL

Troubleshooting issues Find unrecognized charges Calmly attempt to resolve and de-escalate any issues Handle and carefully respond to all customer inquiries Elisabeth Glasco

6620 S Goldenrod RD, Orlando, FL 32822

Phone: 321-***-****

Email: ad164w@r.postjobfree.com

Objective

Highly motivated professional with over 3 year experience in Customer Service. Able to work great with a team as well as alone. Easily taught and can retain information. Ability Summary

Strong typing skills

Writing, editing and proofreading experience

Basic writing skills

Basic computer skills

Basic work ethics

Able to properly communicate with customers

Employment History

Diploma

High School Diploma

Lake Nona High School, Orlando, FL

Willing to relocate. Available to start work immediately Education History

Occupational Licenses, Certificates and Training

Honors & Activities

Additional Information

Detailed References

Yenis Almeida, Cashier

Chipole

Contact this candidate