YOUNAN SAMUEL

No. *****, **th Avenue, Langley V*Y 0A6 BC Canada 1

https://www.linkedin.com/in/younan-samuel-2469445/

+1-778-***-**** (R) / +1-604-***-**** (L)

ad164q@r.postjobfree.com

ad164q@r.postjobfree.com

CAREER OBJECTIVES

To apply my expertise in telecom and IT networks services QA, business systems analysis, and continuous delivery program management to drive client value and ensure sustained success in telecommunications.

CAREER HISTORY

1. CONSUTING NEXUS SYNERGY LTD

1.1. Digital Reality DC Enabling Works Program Manager Accra– Remote 05/2023 -Current. Description

• Led cross-functional teams (civil, MEP, BMS & IT) for a new DC & submarine fiber cable landing station building.

• Defined program SoW deliverables and detailed roles and responsibilities in collaboration with stakeholders.

• Used agile methods to progress the SoW development to continuous delivery driven by DC tenants demands.

• Built strong vendor relationships, ensured their proposed value, and delivered quality compliance with the specs.

• Mentored & organized project managers and IT teams, fostering professional growth and improved KPI records.

• Managed all the program risks successfully to complete its delivery on time and in the set USD 12M budget.

• Collaborated with client’s engineering consultants to approve our proposed technological solutions & products. Achievements

• Successfully delivered a USD 12 million program for data center enabling works within a stringent 6-month Phase 1 timeframe. (Ref: Michel Nasr 2023)

1.2. Service Delivery Management Systems PM Oakville –ON 10/2022 -04/2023 Description

• Aligned service delivery management system requirement with Light for All NPO's charitable programs goals.

• Conducted As-Is SDMS due diligence audit and balanced global needs with 32 countries specific operation needs.

• Engaged LFA leadership to obtain their buy-in for the To-Be SDMS architectures and SAFe approaches for CD.

• Delivered phase1 of the SDMS development that included standardized practices, processes, & roles KPIs setup.

• Customized and led change & knowledge management processes that minimized resistance to phase 1 changes.

• Developed LFA plan, HCD solution architecture, BRS, FRS and RFP for an elastic SDMS cloud-native platform.

• Mitigated risks related to budget, vendors SoW R&R, delivery timeliness, information security and sustainability.

• Managed SDMS development Phase2 included ERP digitalization to optimize LFA fund-to-value effectiveness.

• Monitored SDMS’ ERP continuous delivery scrums performance to ensure agile governance and improvement. Achievements

• Streamlined and digitized PLF's Perfect Light Foundation SD PMO and ERP processes, yielding a substantial 23% cost reduction. (Ref: Dr.Joseph William 2023)

1.3. SURF MEDIA IT Services Product Management Richmond-BC 10/2020-10/2022 Description

• Audited OTRS’ (ITSM) processes and systems to assess the digital maturity against TMF’ ODA and TOGAF OSMMI

• Worked closely with IT technology SMEs to Identify FRS and NFRS of the to-be ITSM tool system architectures.

• Collaborated with CXOs to detail business requirements and decide on the ITSM transformation proposal option.

• Managed to-be ITSM architecture product development using Scaled Agile Framework approach for CD DevOps.

• Established change management, CCB and RA database for effective traceability and agility of agreed FRS/NFRS.

• Managed project risks related to scope, cost, and schedule, as identified by development Scrum teams and CCB. YOUNAN SAMUEL

No. 21017, 84th Avenue, Langley V2Y 0A6 BC Canada 2 https://www.linkedin.com/in/younan-samuel-2469445/

+1-778-***-**** (R) / +1-604-***-**** (L)

ad164q@r.postjobfree.com

ad164q@r.postjobfree.com

• Developed and executed SD-WAN-based ITSM business continuity plan (BCP), including offshored ITSM hubs.

• Integration of SD-WAN architecture to support and optimize Surf Media WiFi networks resources.

• Managed a DevOps pilot project of O-RAN SMO APIs enabling our SD-WAN SMO to optimize CSPs O-RAN offloading to our SD-WAN-managed WiFi networks.

• Developed the business case for O-RAN offloading service solution and offering to our CSP partners. Achievements

• Implemented a Google Cloud Platform (GCP)-based Unified Service Desk, Call Center, and ITSM tool, seamlessly integrating Surf Media CRM and BSS UCs. (Ref: Ihab Khalil 2022) 1.4. HEPTA Ltd Digital Products Owner & PM Cairo-EGY 01/2018-10/2020 Description

• Modeled SD, SRM & SCM reference process architectures and related use cases for digital drugs ecosystem.

• Collaborated with HEPTA sales team to engage the ecosystem stakeholders in BA surveys and HCD user stories.

• Leveraged survey data to elicit and validate a highly modular bespoke app solution design.

• Engaged vendor teams, assessed TCO, and information security risks and mitigation plan.

• Analyzed the ecosystem app features, HCD GUI, UCs, KPIs, and detailed the to-be developed product FRS/NFRS.

• Managed project with agile change management and risk assessment.

• Governed vendor performance, QA, security via Jira and DevOps.

• Executed a comprehensive digital and regular marketing plan to enhance network effect of product ecosystem.

• Planned the new app development project using SAFe Continuous Deployment procedure on the Azure cloud.

• Governed project delivery through agile change management, risk assessment, and requirements LC traceability. Achievements

• Played a pivotal role in the timely launch of the HEPTA 3D application MVP, contributing to HEPTA Ltd's impressive 5X valuation growth within the first two years. (Ref: Dr. Ahmed Atef, 2019) 2. HUAWEI TECHNOLOGIES LTD.

2.1. Telecom & IT Services Delivery Business Expert. Shenzhen-CHN 04/2011-11/2017 Description

• Managed the global PMO of Huawei CT & IT managed services delivery projects (transition & transformation).

• Led the team defining Huawei MS ODA capabilities, DevOps tools, transition & transformation methodology.

• Managed risk management process and project cost, scope & agility risks assessment criteria for our Top20 ITOs.

• Collaborated in modelling Huawei Managed Services Unified Platform processes (ITSM Processes) using ARIS R7

• Led Huawei BA team assuring O-RAN service management and orchestration APIs compliance with TMF’ ODA .

• Developed OSS/BSS’ SI ref. QA testing process, strategies, plans, SoPs & defects management for SIT/UAT.

• Managed ITO/SI vendors design agility, reusability & traceability to agreed requirements using our DevOps tools.

• Customized TOGAF’ OSIMM criteria to run a quarterly audit assessing TOP20 ITO’s digital capabilities maturity.

• Engaged on-site leads in eliciting nominated IT CSI solution requirements & plans concluded from the audits.

• Supported CT/IT managed services sales & marketing in due diligence, BA activities, proposals & PoC delivery.

• Delivered scrum guidance & agile change and requirements management processes to our on-site BMO & PMOs

• Managed the Global Service Centers (GSC) hub clients’ MS SoW processes, SLA metrics & sys. KPIs automation.

• Delivered processes, OLAs & WLAs KT trainings & role shadowing to deploy bespoke OSS MSUP at Huawei GSCs.

• Developed the GSC info. assets, business continuity plan, cyber security risks repository & management system. Achievements

• Led the Continuous BSS Integration program change management of UAE Du's BSS transformation program.

• Ensured E2E agility & QA of KSA Mobily Applications DevOps Managed Services using effective testing processes.

• Managed the IT CSI for Huawei's top 20 ITO Ops, elevating their capabilities maturity to CMMI L4. YOUNAN SAMUEL

No. 21017, 84th Avenue, Langley V2Y 0A6 BC Canada 3 https://www.linkedin.com/in/younan-samuel-2469445/

+1-778-***-**** (R) / +1-604-***-**** (L)

ad164q@r.postjobfree.com

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• Led Nigeria Etisalat transformation PMO & enhanced SI & ITO DevOps agility and OSIMM level 7.

• Automated measurement processes for XL Indonesia SOC TL9000 and developed an ITIL-based QMS.

• Provided Huawei MSUP automation for ITO CSI projects of ZAM MTN, NIG Etisalat ITO, and PAK Telenor MS.

• Obtained TMF and ISO20000 compliance certifications for Romania Global Service Center (GSC) MSUP & OSS.

• Led the implementation of Huawei Romania GSC's hybrid-cloud OSS BCP and achieved ISO 27001 certification.

• Managed the transition PMO for VF Ghana Huawei CT Managed fixed & mobile networks rollout & OEM services.

• Deployed Vodafone Ghana managed services SLAs/WLAs/OLAs to ITSM processes and OSS tools.

(Ref: Gino Biagio, 2015 & 2014), (Ref: Jacky Chen,2016) (Ref: Walter Lee, 2013), (Ref: Sam Dong,2012 & 2011) 5. PRTM CONSULTING LTD. (PWC)

5.1. 4G BSS TRANSFORMATION QUALITY MANAGER. Dusseldorf-GER 10/2010-04/2011 Description

• Conducted a thorough As-Is BSS due-diligence mapped to TMF's eTOM, TAM frameworks, and TOGAF OSIMM.

• Orchestrated the elicitation of To-Be BSS requirements, creating a robust BSS FRS and NFRS traceability DB.

• Implemented a test-driven design based on an agile acceptance and change management process. Achievements

• E-Plus BSS Transformation Quality Assurance Plan & Comprehensive Requirements Traceability DB

(Ref: Cloene Davis, 2011)

5.2. PLMN Managed Services Transformation PM. Dubai-UAE 04/2010-09/2010 Description

• Engaged executives and domain leads, conducting As-Is OSS & BSS due diligence audits.

• Modeled As-Is and To-Be OSS & BSS processes, use cases, data diagrams and elicited FRS and NFRS. Achievements

• Implemented ZAIN Iraq managed services Ops. model defining OSS/BSS apps, KPIs, MS processes, R&R, and SLA/OLA/WLAs metrics capabilities. (Ref: Joe Whalen, 2010) 6. ZAIN COMMUNICATIONS LTD

6.1. Network Operations PMO Head. Accra -GHA 07/2008-03/2010 Description

• Heading the Network Operations process management office that defined OSS BRS, data, KPI metrics, and interfaces in accordance to TMF eTOM, SID & TAM frameworks

• Implemented QA testing strategies, acceptance criteria, and traceability databases for network system RFPs.

• Collaborated with technical leads to improve network KPIs and operations SLAs through cross-functional CSIs. Achievements

• Assured ZAIN Ghana PLMN quality of service and timeliness (6 months rollout) of launch in Accra and Kumasi.

• Guided the development of Managed Services Agreement's SoW, SLAs, and KPIs based on TMF frameworks.

• Developed and oversaw the QA Plan and Comprehensive Requirements Traceability DB for ZAIN Ghana.

(Ref: Siyabonga Zulu, 2009)

7. ERICSSON KHARTOUM-SDN 12-2006-06/2008

7.1. Managed Network Rollout Quality Manager. KHARTOUM-SDN 12-2006-06/2008 Description

• Developed and managed QA processes & control points of ZAIN Sudan GSM network managed rollout contracts. YOUNAN SAMUEL

No. 21017, 84th Avenue, Langley V2Y 0A6 BC Canada 4 https://www.linkedin.com/in/younan-samuel-2469445/

+1-778-***-**** (R) / +1-604-***-**** (L)

ad164q@r.postjobfree.com

ad164q@r.postjobfree.com

• Assured timely go-live, handover with zero defects backlog and effective knowledge transfer to O&M teams.

• Collaborated with O&M and planning tech leads to timely develop & implement CSI plans to improve the reported a IT/CT KPIs and SLAs issues.

Achievements

• Maintaining zero FAC backlog beyond the planned O&M handover dates of respective network systems go-live.

(Ref: Andres Classen, 2008)

8. ECO ASSOCIATES S.E.A

8.1. Telecom Managed Services Business Director. Cairo-EGY 01/2006-12/2006 Description

• Developed a telecom startup’ -ECOTEL- strategic business plan, partnership capabilities & customer relationships

• Engage clients’ executive & domain owners in profile/proposals presentations & business needs elicitation.

• Developed telecom managed services solution design and proposals in response to customer RFPs SoW

• Staffed and established knowledge transfer mechanism between expert resources and fresher’s majority. Achievements

• Developed telecom service business of customers’ orders worthiness of USD 2 M in year one of ECOTEL inception. (Ref: Maurizio Scarello, 2006)

9. ALAN DICK & CO.

9.1. RAN Implementation Engineering Manager Cairo-EGY 07/2000-12/2005 Description

• Managed RF implementation engineering and installations for GSM, In-building DAS and transmission sites.

• Prepared & conducted testing plans, corrective actions of defects & built E2E requirements traceability database.

• Developed rollout business process models based on TMF eTOM Framework for continual service improvement. Achievements

• Reduced acceptance-pending accounts receivables margin to 8% of revenues by Y2004H2 from 30% by Y2002.

(Ref: Bill Barton, 2002 & 2005)

10. TELECOM EGYPT. S.E.A

10.1. Access Networks Rollout Controller Cairo-EGY 07/1997-06/2000 Description

• Reviewed RAN & PON vendors solution designs, rollout plans, SIT/UAT SoPs & criteria against agreed specs.

• Overseen and facilitated AN rollout roles & responsibilities of all stakeholders (vendors, TE & municipalities).

• Attended to planned RAN & PON SIT/UAT activities, reported defects and followed up on recommended CAPs. Achievements

• Successfully managed the rollout, QA acceptance, and O&M handover of North Delta, Luxor NEC, and Greater Cairo Lucent wireless Local loop as well as Siemens East Cairo ONU AN project.

(Ref: Francis Fawzy, 2000)

CERTIFICATES

• PROFESSIONAL CERTIFICATION

2022 CERTIFIED SCRUM MASTER THE TRAINING HUB CAN

2018 DIGITAL PLATFORM TRANSFORM STRATEGIES MIT SLOAN SNG YOUNAN SAMUEL

No. 21017, 84th Avenue, Langley V2Y 0A6 BC Canada 5 https://www.linkedin.com/in/younan-samuel-2469445/

+1-778-***-**** (R) / +1-604-***-**** (L)

ad164q@r.postjobfree.com

ad164q@r.postjobfree.com

2017 MANAGED SERVICES AUTOMATION HUAWEI GTS AMS CHN

2017 BUSINESS DEV. MANAGER TMF CAREER CERT. PROGRAM CHN

2017 HUAWEI OSS OI & ORCHESTRATION HUAWEI GTS AMS CHN

2016 ARIS BUSINESS DESIGNER 7.1 HUAWEI SW S&M CHN

2009 OMNIX ERP ADMINISTRATION ANDREW CORPORATION GHA

2007 ERICSSON SITE-HANDLER ADMIN ERICSSON AB SDN

2006 ASQ CMQ/BE BOK TRAINING AMERICAN UNIVERSITY IN CAIRO EGY

2001 CISCO CERTIFIED NETWORK ASSOCIATE YAT INSTITUTE EGY

2000 WIN-SQL SERVER 2000 ADMIN & IMP. AMAC CENTER EGY

• ACADEMIC DEGREES

2020-CURRENT TELECOM. MANAGEMENT M.SC. ARDEN UNIVERSITY UK

2018-2019 DIGITAL BUSINESS MANAGEMENT DIPLOMA MIT SLOAN SNG

2004-2005 TQM P.G. DIPLOMA AUC -SCHOOL OF BUSINESS EGY

1997-1998 MICROWAVE ENG. M.SC AIN SHAMS UNIVERSITY EGY

1991-1996

TELECOM. ENG. B.SC. AIN SHAMS UNIVERSITY EGY

TECHNICAL EXPERIENCE

1. SOFTWARE TECHNOLOGY TOOLS

• DATA SCIENCE SCRIPTING.

SQL SCRIPTING 15 YEARS

JAVASCRIPT 5 YEARS

RUBY 4 YEARS

• DEVOPS TOOLS.

JIRA & VISURE 6 YEARS

DOCKER, KUBERNETES & YAML SCRIPTING 4 YEARS

JENKINS 4 YEARS

2. VENDOR-SPECIFIC PRODUCTS

BMC REMEDY ITSM PROCESS AUTOMATION 8 YEARS

IBM’S BPM V8.5 / ARIS R.7 8 YEARS

HUAWEI OSS TOOLS; ICARE, SDM, OWS & AUTIN) 6 YEARS

HUAWEI BSS (OCS, CBS & BES) SOLUTIONS ARCHITECTURES 4 YEARS

HUAWEI CEM SW; B-HEALTHY, SQM & SMARTCARE 3 YEARS

SERVICE NOW ITSM AUTOMATION 3 YEARS

3. STANDARDS & FRAMEWORKS

TL9000 V5 AND IS020000:2008 QMS & MEASUREMENTS 10 YEARS

ITIL V3 & TMF ETOM PROCESS MAPPING 9 YEARS

HUAWEI MSUP, ITO & PSI PROCESSES & METHODOLOGIES 7 YEARS

HUAWEI SERVICE DELIVERY MANAGEMENT SYSTEM (SDMS) 7 YEARS

DIGITAL MATURITY; TOGAF OSIMM AND TMF ODA 5 YEARS

IEEE 802.3AH-2004 & IEEE 802.3BK-2013 5 YEARS

BS 25999-1:2006 & ISO2007:2005 4 YEARS

LTE & 5G ARCHITECTURE FOUNDATION 4 YEARS

SDN, NFV & OPEN STACK CLOUD COMPUTING 3 YEARS

YOUNAN SAMUEL

No. 21017, 84th Avenue, Langley V2Y 0A6 BC Canada 6 https://www.linkedin.com/in/younan-samuel-2469445/

+1-778-***-**** (R) / +1-604-***-**** (L)

ad164q@r.postjobfree.com

ad164q@r.postjobfree.com

INTER-PERSONAL SKILLS

• COMMUNICATIONS SKILLS

LANGUAGES

Fluency (W, R & S): English & Arabic

PRESENTATION:

Developed & delivered training programs throughout my careers to all levels.

Led/coordinated Exec. review meetings & presentation material.

NEGOTIATIONS:

Tech. proposal, RFPs and related BSR & FSR negotiation with customer leads.

3rd party engagement and performance management act. plans negotiations.

• LEADERSHIP SKILLS

+10 y of diverse people (> 250 FTE/Cont., on/offshore) management.

Fact-based leadership based on business relevant quantitative KPI’s setup & mutual agreement.

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