District Manager Customer Service

RAFAEL RIOS

DISTRICT MANAGER

EXPERIENCE

District Manager

September 2011 - Present Eblens, LLC, Valley Stream, NY

• Recruited and recommended qualified employees for team's staff positions.

• Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.

• Coached store personnel on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures and loss prevention guidelines.

• Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.

• Provided product feedback to leadership, recommending items to carry or discontinue.

• Managed payroll processes including tracking timecards and approving time off requests across multiple sites.

District Manager

January 1994 - September 2011 Dr. Jays, New York, New York

• Collaborated with senior management to set and achieve district goals.

• Worked with direct reports to develop and implement action plans, improving operating results.

• Identified and developed pipeline of talent through succession planning tools and best practices.

SKILLS

• Recruiting and Hiring

• Performance Tracking and Evaluations

• Leadership Skills

• Operations Management

• Action Plans

• Policy Enforcement

• Suggestive Selling

• Shrink Minimization

• Retail Knowledge

• Delegating Work Assignments

LANGUAGES

• Spanish

Fluent

CONTACT

347-***-****

*********@***.***

Kew Gardens, NY 11415

CAREER OBJECTIVE

Recognized throughout my career for being a

visionary productive leader, having in-depth market leveraging knowledge. Having effective store

strategies to improve sales for two of the top Tri- state urban clothing/footwear retail companies with each grossing over $100 million annually. Solid

organizational, communication, and time

management skills. Proficient in marketing, retail, and sales allowing to maximize the gross revenue

for the company. Seeking a Senior Management

position in a company where I can show and prove

my strengths to maximize business while bringing

25+ years of experience.

.

Contact this candidate