Customer Service
Resume:
William M Raines High School
EDUCATIONAL
BACKGROUND
Customer Service
Data Entry 4 keys
Microsoft
Word,Powerpoint,Excel,Cust
omer Service
SKILLS &
PROFICIENCIES
To obtain a position as a Customer
Service Rep or other related
positions that will allow me to
utilize my knowledge, skills and
abilities withina growing
organization.
PROFESSIONAL
SUMMARY
Answer incoming calls and providing high quality
support to our debit and credit care customers
Assist with training new hires
Initiating fraud claims and providing information
on existing fraud and dispute claims
Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups
Assist Customers with questions about their
Vanilla prepaid/gift cards.
Assist with adding funds to both cards
Assist customer with disputes and other duties
US Bank Jacksonville, FL
June 2022-Present
Incomm Jacksonville, FL
Oct 2017-Feb 2022
WORK EXPERIENCE
Evette Robinson
*************@*****.***
Provide technical support
Carried out emergency dispatch
Assist customers with problems and concerns
regarding security devices
Notify customers and authorities for any alarm
signal received
Input fire claims and other documents into State
Farm data base
Printed insurance Claims for customers
Dispatch claims tech
Adt Security Jacksonville FL
Sept 2014-Oct 2017
Customer Service Representative
State Farm Jacksonville FL
Dec 2012- April 2014
Fire Claims Rep /Data Entry
Input BOA customers loan
documents into correct folder into
data base.
Electronically file documents in
correct category
Bank Of America Jacksonville FL
Sept 2010-Dec 2012
Loan Processor
WORK EXPERIENCE
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