Customer Service Technical Support
Resume:
Lisa Hunt
Self Motivated, Enduring Team Leader
Jacksonville, FL 32218
***********@*******.***
Provide outstanding service, exceed husiness goals and objectives by utilizing skills achieved as a service-oriented food industry manager with eight years experience. Remain dedicated to achieving business success while providing excellent customer service. Authorized to work in the US for any employer
Work Experience
Agent/Customer Service
Asurion
December 2014 to December 2022
Answering calls at first I worked for the Direct Tv and there I would. walk customers through trouble shooting . They closed the at home account and they quickly moved me over to the Target account where I presently take in claims on products for our guest. I am now on the Most lucrative account Verizon, where I offer support, in Voice and Chat,
I mostly work on phones but at times do help with other smart home devices. Licensed Insurance Agent
Bankers Life - Jacksonville, FL
May 2022 to November 2022
Cold calling and setting up appointments
Meeting with clients to go over Medicare, life insurance and annuity. License In
Bankers Life - Jacksonville, FL
June 2022 to October 2022
Cold calling and door knocking to get prospects to sell Medicare and Life insurance Incoming calls for technical support on customers devices Teleperformance USA
October 2010 to February 2014
October 2010-Present
Providing excellent customer service and resolution for customers. Incoming calls for technical support on customers devices. research resolutions while providing great rapport with customers. Representative
Wehaul Moving - Pompano Beach, FL
March 2008 to June 2010
Responsibilities
Follow up on leads and sell customers different moving options that would fill there needs. Accomplishments
I always maintain a good relationship with customers and was always in the top ranking of my team. also one of the very few who had repeat customers.
Skills Used
Understanding people and there needs.Using various programs on the computer. Selling myself as well as the product..
Restaurant Manager
McDonalds Lisantes INC
2006 to 2008
Agent
American Income Life Calling
2005 to 2006
Working for American Income Life Calling upon potential clients and offering life and accidental insurance. Manager
McDonalds - Pompano Beach, FL
1996 to 2004
Effectively managed a 1.7 million-dollar store to increase profitability Profit Margin 34.1 PAC Combined Labor 23.5
Trained employees to meet and exceed companies expectations Provided excellent customer service
Organized and initiated a company training program Hired and motivated employees
Sustained profitability through inventory controls Balanced registers and repair equipment as needed
Maintained inventory at expected levels, daily and monthly counts Controlled and maintained budget
Education
High school or equivalent in management
Pompano High School
Skills
• Customer Support
• Customer Care
• Call Center
• CSR
• Customer Service
• Equipment Repair
• Computer Literacy
• Food Industry
• Restaurant Management
• Help Desk
• Kitchen Management Experience
• Restaurant Experience
Certifications and Licenses
ServSafe
Driver's License
Assessments
Customer Focus & Orientation — Expert
December 2019
Responding to customer situations with sensitivity Full results: Expert
Call Center Customer Service — Highly Proficient
December 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Extensive customer service skills
Excellent communication skills
Work well under pressure and able to make quick decisions Maintain a personable and professional manor at all times Anticipate customers needs and follow through
Very strongly skil1ed in maintaining employee morale thereby maximizing profitability Computer literate: Windows Xp, Internet knowledgeable Ability to run a cash register, 10 key adding machine and inventory machine Extremely reliable and prompt
Mature and reliable self-starter
Excellent organizational skills
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