Teresa Dimarzio

Practice Assistant

Abington, MA 02351

ad15zr@r.postjobfree.com

+1-508-***-****

Dedicated and skilled medical professional with a solid administrative support skills developed through experience as an office manager, and administrative assistant. Excellent customer service skills. Ability to handle multiple tasks through project management. Experienced in Microsoft Office, QuickBooks and Brightree. Skilled in Macess and Health Trio software. Recently became skilled in Epic. Experienced in Matrix.

Authorized to work in the US for any employer

Work Experience

Medical Practice Assistant

Brigham and Womens Urgent Care Center - Pembroke, MA February 2023 to July 2023

As a Practice Assistant, I check in patients as well as schedule any appointments at other facilities. Take co pays. Answer phones and fax. There are 2 Workques that I work in. Pull up Orders and referrals. Make sure Cash Drawer is closed each night.

Medical Practice Assistant

Brigham and Women's Hospital (BWH) - Boston, MA

September 2020 to January 2023

I worked as a Medical Practice Assistant at the Covid Testing site. In this position I check in Employees and Patients that were having procedures needing a Covid test. I also scheduled Employees and Patients for tests if they do not have one. Scheduled patient and employees for vaccines Claims Administrator

NTT DATA - Quincy, MA

June 2017 to August 2020

Opened and distributed mail

Worked on claim letters.Writing and proofreading them. Electronic Medical reimbursement letters

Customer Relations Representative

National Sleep Therapy - Norwood, MA

April 2016 to March 2017

Working with patients on Cpap therapy. Taking care of their needs such as taking their supply orders and any concerns they may have.

Helping patients through Medicare protocol on their machines. Verify insurance.Making sure each order has a CMN and prior Authorization, if needed. Understands Brightree and EMR

Operations Specialist

ITAC Solutions - Brentwood, TN

July 2015 to March 2016

Responsibilities

Reaching out Patients on CPAP machines

Helping them reach compliance for Medicare

Follow HIPAA regulations

Investor Services Representative

Boston Financial Services - Quincy, MA

February 2014 to July 2015

Responsibilities

Inbound Inquiries from Shareholders

Redeem shares

Send any necessary paperwork

Guide Shareholders how to set up online access

Change addresses

Call Center Representative

COMPUTER SHARE - Canton, MA

January 2011 to January 2014

• Conducted outbound calls to shareholders/customer inquiries in a timely, accurate and professional manor.

• Responded to inbound calls and customer service inquiries by following call flow and scripting.

• Maintained performance and quality standards through relevant product knowledge.

• Exercised strong interpersonal communication skills with customers.

• Accepted assignments with an open, cooperative, positive and team-oriented attitude.

• Demonstrated knowledge and application of customer service principles and practices. Education

Associate in Psychology/Sociology

University of Massachusetts-Boston - Boston, MA

September 1996 to May 1998

Associate’s in Education

McMurray University - Abilene, TX

August 1986 to May 1988

Skills

• HIPAA (5 years)

• Insurance Verification

• Office Management

• Customer service (10+ years)

• EMR Systems

• Medical Records

• Medical Office Experience

• Medical Terminology

• Epic

• EHR systems

• Microsoft Office

• Medical Scheduling

• Patient Care

Certifications and Licenses

Certified Medical Administrative Assistant

Present

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