JAY PRAKASH SAH

Malden, MA • +1-857-***-**** • ad15z3@r.postjobfree.com

https://www.linkedin.com/in/jay-prakash-sah/

SUMMARY STATEMENT

Detail orientated, self-motivated, and responsible IT professional with Network and Software troubleshooting skills who can complete tasks with minimum supervision. Experience with PC Hardware installation and maintenance. Adaptable and focused on customer service. Fluent in Hindi and Nepali.

TECHNICAL SKILLS

•Ethernet cabling and RJ45 jack installation and maintenance

•Customer service skills

•Computer hardware installation, configuration, upgrades, maintenance

•Macintosh & Windows desktop/laptop support

•Manage documentation in Zendesk

•IPv4 and IPv6 Addressing

•Virtualization Engines: HyperV, VMWare Workstation Player

•Initial configuration of Cisco routers and switches

•Configure end devices for wired and wireless network access

•LAN & WAN connectivity

•Mobile device: iOS and Android

•Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access)

•Video Conferencing (WebEx, Zoom, Google Meet, Microsoft Teams)

•Google Suite (Docs, Sheets, Gmail, Slides, Forms, Classroom)

•Hardware and software installation and troubleshooting

•Active Directory: users and computer account creation and management

EDUCATIONAL QUALIFICATIONS

Introduction to Windows Server 2019 and Active Directory 2020

2020

Just-A-Start Alumni Services program

Introduction to Zoom Administration 2020

2020

Just-A-Start Alumni Services program

PC Hardware Specialist Certification 2020

Bunker Hill Community College with Just-A-Start Corporation, Cambridge, MA

Master of Education & Art 2015

Tribhuwan Univercity, Birgung

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JAY PRAKASH SAH

Malden, MA • +1-857-***-**** • ad15z3@r.postjobfree.com

https://www.linkedin.com/in/jay-prakash-sah/

EXPERIENC

Help Desk support Specialist 2023-Present

Beth Israel Lahey Health, Mount Auburn Hospital, Cambridge, MA

•Refurbish the laptops, desk stations, test stations, and various computer components.

•Problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network

•Troubleshoot, diagnosing, installing, upgrading, configuring, and repairing the computer systems and network system components

•Handle on network connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions

•Diagnose and testing HP laptops and desktops workstations, windows upgrades installation and repairs

•Resolve tickets and issues for hardware and applications, including managing resolutions for vendor supported enterprise applications

•Perform the technical analyses, such as analysis of malicious code, network traffic, web log data, cyber intelligence, hard drives, and other storage and forensics media, to control exploitative activity

Deployment & Desktop Support Technician 2022

Tek System, Beth Israel Deaconess Medical Center, Boston, MA

Beth Israel Lahey Health, Mount Auburn Hospital, Cambridge, MA

•Provided support for desktop computer operating systems Microsoft Apps,printer and hardware/peripherals; work with individuals across the community

•Delivered just-in-time support both at the HelpDesk and across campus and respond to departmental technical emergencies in order to minimize data loss, meet deadlines, and support needs of users

•Tested software images developed by Forager colleagues; evaluate software and develop written technical instructions and documentation

•Ensured the functionality of all of the PC/MAC desktops

•Assisted the Systems Administrator as needed

Desktop Support Technician 2022

Merg IT, Computacenter/Bayer,Cambridge, MA

•Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients), Tablets & Smartphones (IOS & Android), and Microsoft Office

•Continually updated personal knowledge of computing hardware operating systems and software

•Performed a range of technical work activities either remotely or at customer site to meet business and customer requirements

•Trobleshooted problems and provided technical support for software and hardware

•Handled telephone calls and e-mail messages from customers who were seeking guidance on technical problems

IPO Provider 2021

BWH Virtual Care, Boston, MA

•Coordinated virtual visitation, including coordinating time with visiter, patient, and staf, bring ipad to unit if necessary to complete the virtual family visit

•Owned central triage for virtual visitation coordination in evenings and weekend shifts

•At the direction of Brigham Virtual Care on call, troubleshoot issues during evening and weekend hours

•Device management:

•Assisted with setting up devices for transition from CTC MI image to single app mode for patient room devices

Help Desk Technician 2020

Robert Half, Brocton Public School, MA 2020

•Configuration, installation, set up maintenance, and troubleshooting of computer systems, hardware, and software remotely

•Responding to queries on the phone, via email, in person, or through remote access

•Trained students about Zoom, MS office, computer moniters, central processing units, operating systems, hard drives and file storage

•Maintained and resolved issues on LAN/WAN and re-image laptop

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