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Customer Service Real Estate

Location:
Edgewater, FL, 32141
Posted:
December 22, 2023

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Resume:

Lori McCole

Edgewater, Florida *****

970-***-****

Education

College of Staten Island

BS Business

Administration

**** - ****

Experience

**/**** - *******

Owner – Volusia Valet Home Services LLC

Startup small home watch business.

Marketing and networking for company.

Tax filing and licensing responsibility.

Created website using Wix.

01/2008 – 10/2022

Finance Director • Swift Communications

Managed Customer Service Advertising Billing desk for internal and external clients.

Generated monthly profit and loss statements for review.

Set quarterly and annual budget targets for publications.

Created collections processes.

Company cash flow review on daily basis.

Liaison with credit card compliance to ensure refunds and chargebacks completed.

Responsible for HR related to Finance Dept. including hiring and coaching.

06/2007 - 01/2008

Assistant Property Manager – Crossroad Realty

Prepared financial packages for homeowners.

Inspected properties for maintenance issues.

Answered customer calls to arrange for maintenance and or payments.

06/2007 – 06/2010

Business Manager • Worldwide Flight Services

Liaison with Vail airport and airline contractor to coordinate badging and testing.

Train seasonal start up staff on HR related processes.

Conduct background checks for seasonal hires.

Review and process invoices for vendors.

Create billing to charge out airlines for services conducted.

03/1999 – 06/2001

Vice President • The Bear Stearns Company, Inc.

Liaison with stock exchange and traders for compliance.

Allocate out expenses to departments based on usage.

Key Skills

Time Management

Customer Service

Financial Reporting

Budget Planning

Project Management

Communication

Detailed oriented Finance Director with over 10 years' experience presenting, managing and forecasting/ budgeting in transportation, investment banking and media industries. Provided direction for internal departments on the status of our financial viability. Managed customer service and all administrative support for 22-million-dollar company.

Leadership

Council member for Town of Gypsum 2020-2022. Recreation committee member 2021-2022.

References

[Available upon request.]



Contact this candidate