CHARYEA RANDALL

** *** *** ***** ************ MD 21136 443-***-****

ad15w3@r.postjobfree.com

OBJECTIVE

To obtain a career with a customer service company that has growth potential. EXPERIENCE

Cruise by Adecco

Mapping Driver/ March 2023-present

Travel to new cities and drive Cruise’s mapping vehicles to collect data in new cities.

Complete timely and detailed ride reports for their operations.

Be able to travel 100% of the time in 3 week rotation.

Prioritize safety first mindset while operating the mapping vehicle.

Drive 8 hours a day 6 days a week mapping different locations in different cities.

Navigate 6 maps daily.

Royal Farms

Shift leader/ October 2022-January 2023

Schedule employee shifts and assign duties.

Manage time-off request and handle last-minute absences.

Train and coach new employees.

Inspect equipment and communicate the need for repairs.

Operate cash register daily.

Check cash drawers and prepare bank deposits.

Clean store front, bathrooms, and kitchen.

Address customer and employee complaints.

2

The UPS Store

Customer service representative/ Team Lead/April 2022-October 2022

Open and close store front.

Greet customers in a friendly manner.

Determine customers needs and how to exceed their expectations.

Record all sales transactions accurately and completely in the Point Of Sale system.

Perform end of the day duties.

Support team in their daily duties.

File complaints and insurance claims.

Open, close and extend mailbox holders contracts.

Sort and put away mail for mailbox holders along with packages.

Scan, fax, print and notarize documents.

Ship, label, and wrap all packages upon completion of transaction. Touching Angels Healthcare

Personal caregiver/ February 2018-June2020

Assist client with transporting from bed to commode to wheelchair.

Prepare food and drinks for client.

Give client medication daily.

Daily household chores for client.

Interact with client to help with daily activities, errands and appointments.

Help client to become independent.

Assist client with personal hygiene and toileting. EDUCATION

Frederick Douglass High School High School Diploma June 2006 CCBC Catonsville Certificate of Career Development October 2019 3

AWARDS AND ACKNOWLEDGEMENTS

Customer Service & Sales March 2023

Maryland Notary Public June 2022- June 2026

ServSafe Food Handler January 2023- January 2026

Maryland HGP April 2023-August 2025

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