Medical Technologist Quality Management

JOHN M. MOTSNEY

** **** ******, *******, ************ 17921

Home Phone: 570-***-****

Cell Phone: 570-***-****

E-mail: **.*******@*****.***

JOB TITLE: Healthcare Management Professional

SUMMARY: Offering 30 years of Leadership and experience in hospital and laboratory management. Excellent understanding of principles of total quality management and service excellence. Expertise in leading teams, process improvement and staff development in the areas of quality management and service excellence.

CORE COMPETENCIES:

Excellent verbal and written communication skills.

High level of familiarity with the regulatory requirements of the Pennsylvania Department of Health, JCAHO, College of American Pathologists, the American Association of Blood Banks, and the Clinical Laboratory Improvement Amendments of 1988..

Excellent inter-personal, team-building, and project management skills.

Proficiency with budget preparation and management.

Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).

WORK EXPERIENCE:

Lehigh Valley Hospital, Hazleton, PA 2022-2023

Manager, Acute Care Laboratory

Managed daily operations of acute care laboratory with total staff of 22.

Maintained compliance with regulatory standards of College of American Pathologists, CLIA ’88 and Pennsylvania Department of Health Bureau of Laboratories.

Improved staffing efficiency through staffing adjustments and schedule adjustments.

Berwick Hospital Center, Berwick, PA 2011-2022

Administrative Director, Laboratory and Respiratory Departments

Administrative oversight of two clinical support departments with total staff of approximately 35

Administrative oversight of Diagnostic Imaging Department for approximately one and a half years.

Increased OP laboratory test volumes by approximately 9%

Achieved Joint Commission accreditation for laboratory services from 2011 through 2021.

Achieved 18% “top box” score in patient satisfaction and approximate 40% improvement in stat test turnaround time.

Veterans’ Administration Medical Center, Wilkes-Bare, PA

Staff Medical Technologist

Responsible for preventive maintenance, calibrations, trouble-shooting, and quality control in chemistry, hematology, urinalysis, coagulation, and immunohematology.

Performed patient testing all areas of clinical laboratory.

Schuylkill Health System, Pottsville, Pennsylvania 2008-2010

Administrative Director, Laboratory Services

Managed operations of two laboratories with a total staff of 90 and combined test volume of approximately 1 million billable tests per year.

Developed and implemented plans to integrate services provided by both laboratories achieving annual savings of over $200,000.

Maintained outreach program providing laboratory services to 13 nursing and personal care homes.

Achieved CAP and JCAHO accreditations for respective laboratories.

Captured over $1 million in lost annual revenue.

Oversaw consolidation of LIS onto single IT platform for both hospital campuses.

Good Samaritan Regional Medical Center, Pottsville, Pennsylvania 2004-2008

Administrative Director, Laboratory & Medical Diagnostics

Manage operations of laboratory and cardiopulmonary departments with total FTE complement of 55.

Overcame in excess of 45 cited deficiencies to achieve CAP accreditation during first four months in position.

Achieved 35% improvement in stat test turnaround time through team effort.

Implemented medical necessity screening/ABN process for outpatient services to achieve compliance with Medicare requirements.

Expanded laboratory outreach program by 25%.

Good Samaritan Regional Medical Center, Pottsville, Pennsylvania 2002-2004

Project Coordinator, Health Access Coalition of Schuylkill County

Established coalition of community, business and health care leaders.

Helped to secure funding through Department of Health and Human Services for the purpose of establishing county-wide program of medical care to un-insured and under-insured.

Developed Community Access Program grant and submitted to Health Resources and Services Administration.

Ashland Regional Medical Center, Ashland, Pennsylvania 1997-2002

Vice President of Operations

Provided administrative oversight of clinical support departments (laboratory, pharmacy, radiology, cardiopulmonary services and physical rehabilitation), case management and outpatient clinics.

Streamlined operations of respiratory therapy, cardiology, cardiac rehabilitation, sleep lab and EEG functions into a single Cardiopulmonary Department. Coordinated hospital’s performance improvement activities.

Facilitated development of critical pathways for congestive heart failure, acute myocardial infarction, and pneumonia.

Assisted CEO with physician recruitment activities.

Ashland Regional Medical Center, Ashland, Pennsylvania 1994-1997

Assistant Vice President, Professional Services

Oversaw clinical support departments and Utilization Review Department.

Designed organization’s first performance improvement plan based on principles of total quality management.

Trained hospital management, staff and board members in the principles and practices of total quality management.

Demonstrated consistent improvements in payroll expense reduction through the development of staffing standards for assigned departments.

Lead team consisting of hospital management, board of directors and medical staff in developing hospital’s strategic plan.

Ashland Regional Medical Center, Ashland, Pennsylvania 1991-1994

Laboratory Manager

Managed operations of clinical laboratory with staff of 18.

Developed comprehensive quality control program.

Maintained accreditation with JCAHO, Department of Health, HCFA Laboratory Program and American Association of Blood Banks.

Updated laboratory charge description master employing cost-based approach.

Expanded outreach to physician offices and nursing homes.

Ashland State General Hospital, Ashland, Pennsylvania 1977-1990

Education Coordinator

Coordinated training program for Medical Laboratory Technicians (Certificate Level)

Achieved and maintained accreditation with National Accrediting Agency for Clinical Laboratory Sciences

Taught lecture courses in immunohematology, immunology and serology, hematology and coagulation.

Worked as a laboratory generalist performing testing in chemistry, hematology, coagulation, blood banking, immunohematology, microbiology, urinalysis and serology.

EDUCATION:

Saint Joseph’s University, Philadelphia, Pennsylvania

Master of Science Degree in Health Services Administration, 1997

The Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Medical Technology, 1974

The Lankenau Hospital, Philadelphia, Pennsylvania

Medical Technology Internship, 1973-1974

MILITARY:

United States Army Reserve

365th Combat Engineer Battalion, Combat Medic, 1972-1978

PROFESSIONAL MEMBERSHIPS:

Clinical Laboratory Management Association, past member

American College of Health Care Executives, past member

Northeast Pennsylvania Red Cross Blood Services, Board of Directors, past member

PROFESSIONAL CERTIFICATIONS:

Medical Technologist, American Society of Clinical Pathologists

Certification Number: 99450

Specialist in Blood Bank Technology, American Society of Clinical Pathologists

Certification Number: 1902

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