Project Manager Management

PAUL SHILUK, MBA

Katy, Texas ***** 469-***-**** ****.******@*****.*** www.linkedin.com/in/paul-shiluk-mba-b342504

Project Manager Senior Business Analyst Program Manager

Well-rounded technical career with notable expertise in Business Analysis, Project Management, and Program Development.

An exceptional Technical Professional with 15+ years’ experience developing complex technical solutions to support business operations for a portfolio of high-profile corporations. Highly skilled in handling all aspects of project management including requirements gathering, assessing project feasibility, allocating necessary resources, developing project plans, and establishing criteria for project milestones and final deliverables. An expert in designing and distributing intricate reports and detailed analysis, providing meaningful insights in program and system performance, identifying underperforming areas, and implementing improvements to streamline business processes and enhance operational efficiency. An effective and dedicated leader and mentor, with the ability to transfer invaluable knowledge, encourage the use and application of industry best practices, and execute strategic plans to ensure delivery of quality programs and services.

Core Competencies:

Full Life Cycle Project Management

Systems Launch / Implementation

Process Improvements

Client Relationship Management

Software Asset Management

Quality Assurance & Testing

Backup and Recovery Strategies

Management & Project Reporting

User Training & Support

Decompose Statement of Work (SOW)

Statistical Data Modeling

Strategic Planning & Analysis

Risk Assessment

Data Mining & Analytics

Resource Planning/Cost Estimating

Professional Experience

CompuCom Katy, Texas (Remote)

Business Systems III, 2022-2023

Appointed to accounts that were in jeopardy, problematic, (e.g., NEC, CFA, THD & 3PT), and successfully mitigate the risks, identify & improve faulty processes, and better the client’s perception. Created KPI performance metrics via developing DW queries, reports, deep dive into analytics, which drove performance and financial improvements. Created and provided managerial and technical training materials (PDF, Visio, MS Word, Checklists, Videos) to improve service delivery. Performed process development and improvements, examples: identified hidden factories, tracking issues, and driving them to mitigation.

Project Manager, 2021

Chaired infrastructure development for on-boarding future channel partners via API/Intake Form, e.g., Xerox, Verizon, Grand & Toy. This includes continuity from Sales Experience, Delivery Experience, and Billing (as well as reoccurring billing). Created work instructions, training documentation with animation, process flows, project plans, action item and consultant time tracking. Created executive management reports on the project progress/achievements.

Sabbatical Katy, Texas

Project Manager, 2019-2020

Due to a death in my family, closing my parent’s estate, relocating to a new city, and COVID-19, I have taken this opportunity to complete my Agile Scrum training. During this time, I honed my M365 skills, Teams, Visio, Project, and a few non-Microsoft products too, e.g., Adobe Acrobat Pro DC and EdrawMax (much like Visio but superior in many ways). I have created amazing PowerPoint decks to include awesome timelines, I know/created Battlecards, one-page Slicks, and other sales artifacts. My PM background is very robust. I have managed project budgets, engineering resources, clients, large asset deployment & tracking (domestic and International), change control, RMAs, staging, training, c-staff presentations, and other duties as required. I have worked within ConnectWise, ServiceNow, Seismic, along with other management tools.

Carousel Industries Dallas, Texas (Remote)

Project Manager, 2017 - 2018

Led complex project engagements for an industry leader in International Routing. Developed and executed intricate project plans to support all business functions including billing, scheduling, budgeting, resource allocation, and quality. Managed an overall project budget of $2.6M+ encompassing more than 50 projects of varying degrees, which incorporated comprehensive software and hardware components such as Cisco, Juniper, Fortinet, and other client-specific hardware.

Key Achievements:

Spearheaded development and implementation of several intricate project engagements and business initiatives including Cylance Penetration Testing, VMware and VCenter upgrade, Fortinet Implementation for Home Users, FortiAnalyzer-VM, Firewall Replacement, and Pro Services Engagement, Aruba ClearPass Deployment and Access Point Replacement project, Juniper EX and QFX Switch AP, Meraki Switches, Firewalls and Wireless Access Points, and Cisco 2 Nexus and ABA 5516x Firewall, in addition to other business-centric projects. Many of these projects are in support of data center migration efforts and appliance upgrades.

Achieved Exemplary client satisfaction ratings on the Net Promoter Score, by completing project milestones, on time, and under budget, while adhering to strict quality standards.

Effectively managed project budgets, design, software and hardware deployments, scheduling, labor, change management and control, vendors, communications, licensing, and project closeout documentation.

CompuCom Dallas, Texas

Project Manager / Sr. Business Analyst / Programming Analyst, 2003 - 2017

Functioned as Chief of Staff for the ITSM leadership team tasked with managing business-critical project implementations, developing and executing testing and validation of Service Now upgrades, and performing Service Now data mapping to onboard new clients. Designed detailed custom reports with Service Now technology, providing meaningful insights on performance metrics, and progress towards organizational goals and objectives. Created project plans for SACM client services, and devised actionable operational SACM and client reports. Analyzed ITIL SACM processes and procedures, and identified improvement opportunities to streamline business processes and increase productivity. Developed and implemented intricate methods and procedures to govern utility and warranty policies. Compared pricing assumptions against actual service level metrics, and identified and documented discrepancies to aid in continuous improvement efforts. Built the GSD Analysis and Reporting Team from the ground up, handling all aspects including developing the technical direction, setting Service Level Agreements and Key Performance Indicators, and consulting with department managers to establish a consequential business model.

Key Achievements:

Leveraged Six Sigma Methodology and other statistical tools to perform data modeling and process analysis, and implement new techniques to improve productivity and enhance quality.

Successfully developed and deployed a standardized client-ready reporting project to provide clients with valuable insights on program performance, including highlighting underperforming areas for an authentic view of plausible resolutions to ongoing issues.

Designed and executed strategic plans to implement an ITAM model for a top Fortune 100 client, resulting in the successful avoidance of a $1M monthly penalty.

Additional Experience

Senior Project Manager and Engineer MCI/WorldCom - Dallas, Texas

Technical Proficiencies

Platforms:

Windows

Business Tools:

ServiceNow, Clarify/Amdocs, MicroStrategy, Business Objects, ConnectWise, SFDC

Software:

MS Office Suite, QI Macros, Visio, Oracle, MS Project, Visual Studio, Minitab, SQL Server, XMind, EDrawMax, Talend MDM, Google Suite

Education and Credentials

Master of Business Administration (MBA) University of Phoenix GPA 3.72 2011

Bachelor of Science, Business Management University of Phoenix GPA 3.84 2009

Certifications

Specialization in Executive Data Science

Project Manager Professional (PMP) certified in 2004 (Expired)

Scrum

Six Sigma Back Belt

Six Sigma Green Belt

ITIL Foundation Certified

CompTIA A+

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