Human Resources Associate Director

Michelle L. Stegeman

**** **** *** **, *******, IA 50009 515-***-****

**********@***.***

Summary of Qualifications

• Leadership – I love being a part of a leadership team who respects and appreciates their team members. I can help collaborate, mentor, lead and support leaders, and direct report employees offering assistance/guidance to all departments and/or teams. Member of Director/Leadership team for 17+years

• Employee Relations- I help all employees better understand their employer, which encourages them to be more engaged and dedicated at work. I offer new employee orientation, leadership training on conflict resolution, day to day employee conflict resolution, Daily engagement of employees at all levels.

• Recruitment- advertising, screening resumes, interviews, criminal background checks.

• Employee Benefits -Experience with employee benefits programs including enrollment, distribution and education. Management of employee work comp claims, FMLA, and unemployment.

• Finance – Daily accounts payable and receivable, payroll, purchase orders, daily deposits, reconciliation, ledger balances. Budget creation and management, financial reports for board and resident meetings.

• Organizational Skills – Highly organized with attention to timeliness, detail, and accuracy. Ability to manage multiple tasks concurrently including managing multiple schedules and time sensitive activities and projects of the organization or business.

• Communication Skills – I understand the importance of active listening. I try to learn about the situation and their point of view before I offer my thoughts. I encourage people to talk to me so we can get it out in the open and work through a problem together I help them understand where I am coming from as the employer so they can better understand the outcome.

• Safety - OSHA director and leader of safety teams in all positions.

• HRIS Experience – Experience with multiple computer-based programs managing payroll, benefit administration, recruitment, on- boarding, and employee files. Paylocity, Paychex, Paydata, ADP, and Kronos. Work Experience

2023 Independent Contractor Iowa/Michigan/Missouri/S. Carolina Human Resources and Operations

• Work with new and existing small business to offer HR support and guidance.

• Create new businesses employee handbook by studying their home state’s employment laws.

• Educate new business owners in basic Human Resource laws and responsibilities.

• Research each business type to better understand how to promote them to potential employees.

• Offer assistance in hiring and onboarding all new team members.

• Advise on any disciplinary actions.

• Provide leadership to the owners and managers concerning employee relations and engagement Provide

2022-2023 Koch & Carlisle Plastic Surgery & Spa West Des Moines, Iowa Director of Human Resources and Clinic Operations

• Report directly to Owner/Surgeons and offers HR support and overall clinic functionality.

• Provide strategic leadership for the clinic manager and staff, offering direction and coaching concerning employee relations, business relations, and vendor relations.

• Work with local Dermatology offices on referrals to ensure smooth process for all patients and staff

• Work closely with web development team and create a Marketing plan and budget to help grow our business, working with private contractors to maximize our growth.

• Research and hire a marketing contractor to guide us on social media, public relations and media reach maximization

• Assist 3rd party CPAs with annual audit of payroll, and all 401k accounts including those self-directed accounts.

• Maintain bi-weekly payroll including various discretionary bonus schedules, time clock management, employee reimbursements, and PTO balances,

• Work alongside contractors to begin plans to build out and expand the practice. Including oversight of the construction crew, choosing finishes, and coordinating with contracting company’s owners 2016-2022 Iowa Orthopedic Center Des Moines, IA, Central Iowa Director Human Resources

• Report directly to CEO and offers HR support to 340 employees at 9 locations in Iowa.

• Hire train, and mentor HR business partners and interns.

• Oversee recruitment, onboarding, coaching, and termination of all employees.

• Provide strategic leadership for managers and supervisors offering direction and coaching concerning on employee relations.

• Work as a consultant to executive leaders with their own professional development and offer direction and counsel concerning employee relations and conflict resolution.

• Continuously learning and retaining human resource and employment laws to ensure compliance for the entire company.

• Implement continuous education of all leaders on a drama free workplace. Offering regular leadership training on communication, accountability, coaching, and documentation

• Effective advisor and change agent to all associates on organizational issues, challenges, problem solving, and company growth.

• Partner with Insurance brokers to achieve the best bids on all employee benefits. Continue to work with brokers to better understand each benefit and aid all staff. Lead open enrollment for 300+ benefit eligible employees.

• Maintain bi-weekly payroll including various discretionary bonus schedules, time clock management, stipends, fringe benefit tax, employee reimbursements, PTO balances, shift differentials, and call pay.

• Work closely with attorneys on all employee related legal issues including Des Moines Civil and Human Rights, an Iowa Civil Rights

• Partner with finance to set annual pay increase limits, establish salary and expense reports based on clinic locations to better track provider revenue and expenses.

• Assist 3rd party CPAs with annual audit of payroll, and all 401k accounts including those self-directed accounts.

• Work with leaders to establish the required guidelines for employees working from home and complying with HIPAA.

• Implemented a new HRIS to manage recruitment, onboarding, time keeping, documentation, and payroll.

• Encourage all leaders to promote growth and internal movement for our best employees in order to maintain top talent.

• Effectively communicate with all owners, execs, and staff regarding company culture, policies, planning, professional development and engagement

• Work directly with contractors and architects for each new build and remodel. Ensuring the work could be completed with minimal disruption to our clinics or surgery center.

• Worked with Director of Finance and CEO on PPP loan to ensure all staff wages be paid during COVID. Provided essential payroll and personnel information to create reports and necessary documentation for federal government loan. 2014-2015 Healthy Living Market & Cafe S. Burlington, VT and Saratoga Springs, NY Director Human Resources

• Primary resource for all human resource inquiries for staff of 300 people in two locations/states. Ensures all HR practices in place are in compliance with federal and state regulations and employment law.

• Oversee recruitment, onboarding, coaching, and termination of all employees.

• Process payroll weekly for both locations

• Coach leadership team on employee relations, assisting by mediating when necessary.

• Serve as a consultant for owners and the Finance Director concerning special laws set by New York State for all labor and payroll issues.

• Work as a trusted advisor for store managers to guide them through any employee relation issues, hiring, coaching, unemployment benefits, etc.

• Implement a new HRIS system that better suits both stores and helped better track employees time to reduce staffing costs. 2012-2014 EastView at Middlebury Middlebury, VT

Director Business Operations

• Design and develop Human Resources for the organization focusing on flawless execution of all HR practices.

• Primary resource for all human resource inquiries for staff of 80 people. Ensures all HR practices in place are following federal and state regulations, employment law and the values/culture of EastView. Guide the actions of staff towards performance behaviors reflected in our mission and values.

• Worked directly with contractors during the initial building of the facility. Onsite during construction to ensure all codes were being met for long term care facilities. Continued working with contractors during all independent housing builds to ensure the residents were heard and their needs were met.

• Primary resource for all employees, managers, and directors for any conflict resolution, employee/manager coaching, employee relations issues, employee engagement, compensation, benefits, policies and procedures. Offer daily support to the leadership team concerning employee relations, employment questions, and conflict resolution. Encouraging positive employee engagement and employee recognition programs

• Primary point of contact, and knowledge of all employee benefits including work comp, FMLA, health/dental/life/LTD

• Initiate search process, maintain internal and external postings and ads, and monitor response rates. Receives all resumes, oversees screening and reference checks. Formulates and delivers employment offers, and prepares new hire documentation, building the personnel file. Assist all Directors in organizing all new employee assimilation to the organization and coordinates and leads new employee on-boarding.

• Continuously learning and sharpening my skills to provide on-going training of leadership and supervisors, and assistance of training for front line staff where requested.

• Work with other directors to improve and commend employee performance, ensure annual reviews or 360 evaluations are complete and beneficial. Participate in corrective actions with directors, lead all employment terminations.

• Works with the President/CEO to provide strategic thinking regarding department initiatives and workflow process.

• Works directly with other members of leadership team to implement new HR, department, or financial initiatives.

• Oversight of payroll, salary matrix creation, adjustment, and administration, purchasing, department budgets, resident accounts, general ledger management.

• Ensures all financial operations are detailed, timely, accurate, and in compliance.

• Primary point of contact for all business insurance policies and contracts

• Primary point of contact for all Employee IT-related issues. Working directly with local IT support company to ensure management of all software is up to date. Provide training for employees concerning new software or updates to existing software. Manage all cell phone and call device systems for staff and directors. 2008-2012 Wesley Acres Des Moines, IA

Employee Relations/Executive Assistant

• Assist Executive Director as a part of the leadership team in Strategic planning for entire 7 campus organizations with multiple subsidiaries of healthcare and human needs. Continuous Human Capital planning, organizational design, strategic development, and implementation, analyzing results of implementation, problem solving issues and implementing change where needed to find best success in continuously changing environment.

• Assist the Director of Human Resources in screening potential candidates for employment in Facilities, Dining, and Administration. Conduct interviews and make employment offers, organize, and conduct bi-weekly new employee on-boarding and assist with the implementation of department orientation.

• Support daily employee relations, conflict resolution, employee engagement, process status changes, offer anniversary/annual reviews, and work with leadership team to complete 360-degree evaluations. Provide employee education concerning policies, procedures, benefits, organization mission.

• Support Director of Wellness in employee initiatives for a “Well Workplace” award and maintenance. Implement employee wellness initiatives and analyze results related to benefit cost, employee involvement, employee job satisfaction surveys and interactions.

• Provide confidential customer service and hospitality for over 300 residents, family members, and 225 staff. Problem solving and answering any questions they have concerning their apartments, the services we provide, and their rights as a resident or employee. Help Directors with any department needs including but not limited to budgets, staffing, State Survey, complaints, and Fire Marshall Inspections, writing plan of corrections and working with DIA to resolve issues.

• Oversee accounts payable, advancement donations, and assists other department administration with daily financing, budgetary, and personnel needs.

• Assist in the management of a $6.8m remodel project over the course of 2 years. Maintaining the budget, placing orders, attending construction meetings, working with contractors, and making programming and structural decisions to better serve our residents and staff.

2008 Raymond James & Associates West Des Moines, IA Client Relationship Associate

• Work with two Financial Advisors, organize and maintain multiple business and personal schedules, schedule and attend client meetings, take notes, and transfer notes to client files for future reference. Arrange all travel plans for management, coordinate catering for multiple meetings and client events.

• Clerical and administrative duties which include maintaining all required paperwork for clients, home office, branch office, and SEC.

• Buy/Sell/Trade stocks, bond, equities, and securities.

• Study market to develop succession plan for client assets, while guiding the client through the realities of their investments

• Provide confidential, superior customer service for over 200 high net-worth clients, including scheduling meetings, maintaining their accounts, and problem solving and answering any questions they have. 2000-2008 Des Moines Mitsubishi Des Moines, IA

Office Manager

• Assistant to General Manager; managing daily schedules and calendars for staff of 35 people. Conduct meetings and interviews with potential vendors, clients, parent company, and other dealerships.

• Manage the Human Resources Department, including evaluating and screening resumes for positions available, interviewing potential candidates, liaison to all benefits provided to employees, ADP payroll, and hiring requirements. Work directly with the management team to ensure employee satisfaction, provide employee coaching and conflict resolution, along with creating and implementing employee satisfaction and recognition programs.

• Accounts payable/receivable

• Clerical and administrative duties including managing inventory, maintaining equipment, filing.

• Information Technology liaison. Implement and manage the content and upkeep of the dealership website including responding to all internet leads. Manage information systems, implementation, and maintenance, including multiple applications of customer relations software.

• Attend ongoing education courses and train current and new employees on software and practices used at dealership.

• Organize and manage dealership staff and sales activities including corporation wide functions, dealership functions, donations, volunteer projects.

1999-2000 Orchard Place Child Guidance Center Des Moines, IA Milieu Treatment Counselor

• Facilitated group therapy sessions to educate children on appropriate living skills and behavior. Supported group and individual sessions to educate psychologically disturbed children with appropriate life management skills such as anger management, goal setting and communication skills.

• Worked with families and care providers to ensure the needs of each child were being met and to write care plans to best meet those needs.

Volunteer Experience

2023 CASA Volunteer Polk County, IA

• Work with organizations to support children who are in the court system due to abuse or neglect, by making sure they do not get lost in the court system.

2022-2023 Caring Hands Altoona Altoona, IA

• Work with organizations to support food pantries and retail store for donations received. 2013-2014 Everybody Wins Vermont Middlebury, VT

• One on one mentoring of an elementary school aged child where reading and word appreciation were the primary focus. 2002-2010 Animal Rescue League of Iowa Des Moines, IA

• Present New Volunteer Orientation to crowds of 50 to 100 people monthly and facilitate interviews for new volunteers and training classes for small groups.

• Evaluate the effectiveness of orientations and training classes. Implement changes to include new material, new formats, or different approaches to increase retention.

• Manage all new volunteer applications and requests, including making follow up calls, answering questions, screening and placement of new volunteers, and scheduling training classes. 2004-2010 Des Moines Swim Federation Des Moines, IA

• Board Member 2006-2008.

• Interview and analyze potential team employees, board members and team members.

• Meet Director of large venue swim meets, 400 plus athletes, volunteer coordinator. Education

• Upper Iowa University 2006 Accounting

• University of Iowa 1999 BA., Psychology, Minor Human Relations

• Two additional years and completion of a thesis towards my Masters in Therapeutic Psychology with an emphasis in Human Relations

Certification

• Professional in Human Resources, PHR 2013

• SHRM-CP 2015

Contact this candidate