Customer Service Administrative Assistant
Resume:
MICHELLE A. WILLIAMS
*********.********@*****.*** Covington, KY, 41011
OBJECTIVE: Confer with customers by phone to provide information about products or services. Interact with customers to provide basic or scripted information in response to routine inquiries about products and services may handle and resolve general complaints. Check to ensure that appropriate changes were made to resolve customer problems.
STRENGTHS: Attention to detail. Dependability and able to communicate well with others. Noticing a problem and figuring out the best way to solve it. Administrative and customer service skills.
EXPERIENCES:
Jan 2012-Dec 2014
Jan 2014-Dec 2022
Mar 2006-Jul 2010
Mar 2002-Jan 2004
EDUCATION:
CITY OF COVINGTON KENTUCKY
Covington City Commissioner / Vice Mayor
Serving with four other commissioners and the mayor to develop, introduce or enact laws and statutes at the local level.
Read and review concerns of constituents and general public and determine if government action necessary.
Hire all full and part-time city employees. Approve board appointments.
Hear testimony from constituent's board and commission members and others with an interest in issues on consideration.
MICHELLE'S MANICURE MANIA
Owner / Manager / Independent Contractor
Clean and shape customers fingernails and toenails, polish and decorate using scissors, files or emery boards.
Clean sanitize tools and work environment. Maintain supply inventories and client services.
Schedule client appointments and accept payment. Promote sale of nail care products.
Asses and condition and massage hands. Decorate client's nails by attaching ornaments or designs.
Follow procedures with State Board of Kentucky on sanitation, disinfection and sterilization.
UNITED DAIRY FARMERS
Store Managers
Convenient Store and Ice Cream Retailer
SAN GORGONIO HIGH SCHOOL
San Bernardino, CA
Graduated May 1987
UNITED STATED ARMY
71L Administrative Assistant
MAY 1990
MOORE UNIVERSITE OF HAIR DESIGN
Managing Manicurist
JAN 2003
NEIGHBORWORKS AMERICA
Community Engagement and Leadership
JULY 2011
EMERGE KENTUCKY
Women Leaders for a Better Future Political Engagement
JUN 2011
SINCLAIR COMMUNITY COLLEGE
Some College
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