Customer Service Data Analysis

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

JESSICA CARDONA

DALLAS, TX 75216 214-***-**** **********.**@*****.*** Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Attention to detail

Product knowledge

Active listening

Data analysis

Problem-solving

Customer service

Time management

Organizational skills

Packing and Shipping

Loading and Unloading

Product Packaging

Cash Register Operations

Warehouse Safety

JANUARY 2022-NOVEMBER 2023

Single Pack Amazon Iha1 Lancaster, TX

Maintained clean, neat and organized stockroom for easy access to goods.

Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.

Re-packaged damaged or incorrectly packaged items. OCTOBER 2021-JANUARY 2023

Sorting Associate Amazon Dal9 Hutchins, TX

Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.

Utilized sorting systems to sort items fast and accurately. Followed safety procedures and used protective gear to prevent injury and maintain safe working environment. Stacked items according to weights, sizes, types, and picking priorities.

Used hand-held scanner to enter data product information. Operated pallet jacks to move large and heavy items for sorting.

NOVEMBER 2014-FEBRUARY 2019

Restaurant Waiter El Chico's Restaurant DeSoto, TX Answered customers' questions, recommended items, and recorded order information.

EDUCATION

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean.

Printed dining checks with total due, collected payment and offered receipts to complete transactions.

NOVEMBER 2006-DECEMBER 2008

Restaurant Waiter La Florecita Restaurant Duncanville, TX Greet, served and checked out customers.

Bussed and reset tables to keep dining room and work areas clean.

Used cash registers and credit card machines to cash out customers.

Trained new servers on restaurant policies and procedures. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

MAY 2011-JULY 2014

Food Service Handler Ole Tortilla Factory Grand Prairie, TX Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Maintained clean, trash-free workspaces to maximize productivity and safety.

Followed food safety practices and sanitation guidelines. JUNE 2004-DECEMBER 2006

Yard Maintenance Worker Cardona's Landscaping Dallas, TX Edged and mowed lawns, flowerbeds and landscape features. OCTOBER 2010

Associate Degree In Nursing: Medical Assistant

ATI Career Training Center - Dallas, Dallas, TX

MAY 2006

Diploma

South Oak Cliff High School, Dallas, TX

LANGUAGES Spanish

Native or Bilingual

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