M E O

FEDICK

DOUARIN C U S T O M E R S E R V I C E

S P E C I A L I S T A G E N T

A B O U T M E

E D U C A T I O N

Hollywood Hills High School

Diploma (2007)

E X P E R I E N C E W O R K

H O M E A G E N T E N E R G Y M I A M I, F L

C S R R E M O T E 1 0 / 2 0 2 1 - C U R R E N T

A M A Z O N . C O M C S R R E M O T E 0 6 / 2 0 1 7 - 1 2 / 2 0 1 9

Provided excellent service, addressing customer

inquiries and meeting benchmarks. Managed

high call volumes using advanced systems,

ensuring accurate customer information by

updating accounts and contact details in

databases

S K I L L S

Data Entry

Dispute Resolution

C O N T A C T

12763 Plaza Dr Apt C

Indianapolis, IN

*************@*****.***

317-***-****

Experienced Customer Service professional

with multitasking skills. Committed to

boosting profitability through professional

relationship management. Retail industry

expert, solid team player with positive

demeanor. Motivated to optimize processes

and ensure customer satisfaction for

business success

PROFESSIONAL

RESUME

Handled incoming calls with utmost

professionalism, delivering knowledgeable and

quality service. Resolved customer inquiries

and concerns, consistently meeting

performance benchmarks. Utilized resources

effectively to provide efficient and accurate

solutions for service requests.

L A N G U A G E S

English:

French:

Haitian creole:

Spanish:

Sales Lead Generation

Active listening

Conflict resolution

Quick thinking

Customer Support

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