Quratulain Malhi

Salesforce Administrator Full Time Consultant

Contact: 1-732-***-**** E-mail: ad15p6@r.postjobfree.com

Looking for Remote Full-time, contract work, Recurring projects

Professional Summary

Certified Salesforce admin with 5 years of extensive experience in software engineering, ERP, CRM and 3 years of experience in salesforce

Experienced in activities related to SFDC, Saleforce.com setup, architecture, strategy, configuration, customization, administration, data migration and deployment of applications to Force.com platform for user groups.

Experienced in creating roles, profiles, email services, page layouts, visualforce, workflow alerts and actions, Automations, approval workflow, sales cloud tool and service cloud tool.

Designed formulas, junction objects and implemented various advanced fields like picklist, custom formula fields, field dependencies, validation rules, workflows, flows, process builder and approval processes for automated alerts, field updates, and email generation according to application requirements.

Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.

Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

Experience in using custom objects, workflows/workflow rules and approvals.

Knowledge of Salesforce Communities

Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.

Provided customer with best practice solutions as related to Salesforce.com and

CRM

Hands on experience in communicating with business for requirements gathering,

preparing functional specifications and technical design documents.

Experience in writing Test plans, Test Cases based on the BRD and FRD.

Professional Experience

Deluxe Corp, Shoreview - Minnesota 01/2020 to present

Salesforce Administrator

Working with Sales Managers, other Salesforce.com admins, and IT Help Desk to provide user support for supported applications and business processes

Responsible for dealing with roles, profiles, and Salesforce System Administrator activities

Participated in process improvement activities and provide system performance and usage metrics to track trends.

Administrate and monitor the company’s Salesforce Sales Cloud application by creating the workflows, for automated lead routing, lead escalation and email alert.

Automate service processes and streamline workflows by using Service Cloud Platform.

Set-Up and Manage Cases by using Service Cloud Tool.

Utilized Salesforce Marketing Cloud to design and execute targeted email campaigns, resulting in a 15% increase in customer engagement and a 10% boost in conversion rates.

Developed & maintained all reports, dashboards, workflows & sharing rules within Salesforce.com to improve visibility to activities, pipeline & forecast.

Hands-on experience with Data Loader and importing and exporting large data sets needed for reports and dashboards, specifically for sales team to ensure client satisfaction.

Using Data Flow for creating data model objects for prepare data for activations.

Participated actively in change management efforts to implement better practices, new processes & improvements in overall performance

Worked with Project Management and Development on new product rollouts and product enhancement releases

Assisted Sales Operations Manager on optimization of SFDC instance- proactively identify process inefficiencies and streamline or automate them look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses.

Transfer record ownership due to changes in job responsibility or territory coverage.

Modify roles or record-sharing rules to reflect any organizational changes or internal business rules. Import leads and contacts.

Update price lists as necessary, particularly if your company does a lot of promotions and limited time offers.

Momentum Solar. South Plainfield, New Jersey 06/2017 to 12/2019

Salesforce Administrator / QA

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization

Performed the roles of Salesforce.com Administrator / Implementer/Consultant in the

organization.

Administrate Service Cloud setup process for automated case management.

Helping Salesforce consultants, by using Sales Cloud tool to gather all customer information.

Involved in Communication with Business Team to develop sales and marketing

strategy and managed customer, sponsor and partner relationships utilizing

Salesforce/CRM automation.

Involved in technical design for the functional requirements of implementation of

Salesforce.com

Worked on various salesforce.com standard objects, custom objects, triggers,

classes, pages, custom buttons, reports, and custom tabs

Created page layouts, search layouts to organize fields, custom links, related lists,

and other functionalities

Created workflow rules and defined related tasks, time triggered tasks, email alerts,

field updates to implement business logic

Worked on managing users, setting up public groups and queues, profiles, and

implemented role hierarchies, sharing rules, security settings including filed level

security

Created profiles and implemented object and field level security to hide critical

information on the profile users

Setting up data sharing rules and execute configuration changes

American Express. Sydney NSW, Australia 05/2016 to 05/2017

Salesforce Administrator

Responsible for dealing with roles, profiles, and Salesforce System Administrator

activities Performed various types of testing including functional, integration, smoke, and cross browser testing and User Acceptance Testing (UAT).

Worked with Business Management/Strategy/Marketing partners, to develop product launch communications for internal and external stakeholders

Working as Functional Expert for respective SQR and web reports.

Developed and implemented a new system to service customer’s cases (as in Salesforce Service Cloud) perform change request, management and project planning activities.

Installation and development of workflows and automation in the workflows by using Sales Cloud tool.

Analyzing RSD/FSD received from client and give feedback to QA project lead.

Test plan writing / test case writing for functional, GUI validation, data driven testing.

Reviewing Test scenarios and Test cases written by QA team members.

Identified and executed positive and negative test cases and test scenarios and

the data sets required to support them.

Imported Test Cases from external files to Mercury Quality Center and mapped

them with requirements creating Requirement Traceability Matrix

Interacting directly with client Business Analysts (BA) for requirements and issue

resolution.

Identified and executed positive and negative test cases and test scenarios and

the data sets required to support them.

Education

Salesforce Administrator Certification September 2022, Credential ID: 2548193

Salesforce Platform App Builder Certification December 2022, Credential ID: 2784039

Salesforce Administration, Web Shala, India January 2021

Completed course in Salesforce Administrator Training Program (Lighting).

Administration Course TAFA, Sydney, Australia January 2006.

MBA University of Sindh, Hyderabad Pakistan July 2002

BBA University of Sindh, Hyderabad Pakistan July 2001

High School Diploma Bacon House Public School, Hyderabad, Pakistan

Achievements

I reached on Expeditioner Rank on Trailhead. I completed 55 badges and one super badge.

During Momentum Solar work period, I did End to End implementation for a client.

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