Salina S. McGaughy

Graham

*** ***** ****** ** *** 338 Belton, MO 64012

662-***-****

ad15ob@r.postjobfree.com

Summary

Responsible, reliable Production Supervisor and Customer Service worker with more than 20 years of experience demonstrating strong leadership skills over both small and large teams.

Education

Tupelo High School August 1998-May 1999

Diploma

Work Experience

Grammer Inc., Production Supervisor May 2018-April 2022

• Monitor procedures to efficiently produce and maintain high quality products

• Supervised, trained, and coached all production associates

• Identified workflow and kept great communication with all departments

• Achieved excellent productivity, customer service, cost control, quality and safety in both facility and team members

• Responsible for all assembly operations, from material flow to daily staffing

• Responsible for work schedules and timecards

• Creating new weekly and monthly data spreadsheets and data entry

Bank of America, Floor Team leader September 2013-May 2018

• Helped representatives with call control and issues

• Responsible for taking escalated calls

• Responsible for taking customer calls when agents were off or not present

• Trained and coached all customer service representatives for the company

National Electronic Warranty, Customer Service

Representative October 2008- September 2013

• Responsible for call control and Tac Time

• Responsible for troubleshooting issues with customers

• Speaking with customers respectfully and in a timely manner North Mississippi Health Services, Unit Coordinator/ Computer Technician January 2000- October 2008

• Responsible for data entry on all patients

• Responsible for maintaining calls from patients, doctors and nurses

• Responsible for programs crashing, fixing and replacing printers and computers

• Control of replacing nurses and doctor’s computer codes Skills

• Employee Relations and Employee Management

• Microsoft Office

• Timekeeper software including Kronos and ADP

• Communication

• Monitor Tech

• Information Technology

• Accounting and Budgeting

• Customer Service

• Excel

• Office Manager

• Planning

• Clerical

• Sales

• Coaching

• Staffing

• Supervision

• Performance Management

• Process Improvement

• Project Management

• Data Entry

• Marketing

• Email Marketing

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