Arundel Kramer

Costa Mesa, CA *****

ad15i3@r.postjobfree.com

+1-657-***-****

I have experience in the customer service industry from Whole Foods, Paris Baguette, Blaze Pizza, Starbucks, and Flame Broiler, and additionally as an independent contractor for DoorDash and Freedom Solar. At these jobs, I learned their respective skills along with excellent people skills. Since 4th grade, I have played video games competitively. I am a former GATE student, baseball player, and cross-country runner. I worked on my grandfather's fishing boat over summer breaks. In high school, I was semi-pro in e-sports.

Authorized to work in the US for any employer

Work Experience

Solar Sales Representative

Freedom Forever (Solar Pros) - Westminster, CA

September 2023 to Present

As a door to door sales rep with Solar Pros, I learned about the downsides of Edison and the benefits of solar. Most importantly, I learned, how to confidently present myself on prospect’s doorsteps; a skill I constantly strive to develop. Furthermore, I was taught techniques on how to pick potential people to help. In addition, I systemized the prospecting apps Helios and Volt for upmost efficiency. Everyday I improve as a sales rep, whether it be on the field or off. Food Delivery

DoorDash - Silicon Valley, CA

July 2020 to Present

Being a food delivery driver is pretty straightforward. I learned how to drive quickly and safely through traffic in order to get food to customers as fast as possible. My biggest accomplishment there was having a 98% acceptance rate and a 4.9 customer rating.

E sports

N/A - Home

Present

Ever since I was 12, I wanted to become a professional e-sports player. Up until after COVID did I surrender my dream of content creation or going pro. I still maintain my gaming prowess by playing occasionally when I am not busy. Over the years, I developed impressive communication skills in stressful environments, critical thinking within small time frames, and intellectual humility through reviewing my own gameplay and my teammates.

Cashier/Customer Service

Flame Broiler - Costa Mesa, CA

August 2022 to August 2023

I took customer orders in person, over the phone, and through delivery apps. When the food is ready I put it in a bag, add sauces, and then hand it to the customer. Throughout the shift I clean the front, including the counter, register, tables, chairs, windows, and the floor. I prep sauces, oranges, and vegetables, and restock anything in the front. My biggest accomplishments at Flame Broiler are learning enough Spanish to take orders, forming healthy relationships with co-workers and re-accruing customers, managing my time efficiently, and building excellent people-pleasing skills. Starbucks Barista

Starbucks - Sunnyvale, CA

March 2020 to June 2021

I worked in the drive through window handing drinks and food to customers, keeping them entertained while waiting for their items or cleaning my work area, then accepting their payment. I was taught how to use their espresso machine, how to make all the drinks, and how to keep the workstations clean. I was shown how to close. My biggest accomplishment was making grumpy people who wanted coffee, laugh. Dough Boy

Blaze Pizza - Santa Barbara County, CA

March 2020 to June 2020

I made pizza dough and occasionally worked in the front making pizzas. Before opening I swept, mopped, cleaned the tables, chairs, the soda machine, set up the umbrellas, and cleaned the bathrooms. Paris Baguette

SPC Group - Santa Clara, CA

October 2018 to February 2019

I was first taught all the baked goods, how to set them up on the trays, how to open the store, clean the front, and our workstations, and how to close. During a busy day, I was shown how to operate the espresso machine along with making the recipes for hot and cold drinks. My biggest accomplishment there was learning how to steam/foam milk to customer standards and simulating latte art. Whole Foods Team Member

Amazon Physical Stores - Santa Clara, CA

October 2018 to January 2019

I started as a bagger then progressed to the cash register, putting back items customers didn’t want, and cart runs. While employed at Whole Foods I memorized a good portion of the PLU numbers for fruits and vegetables. My biggest accomplishment there was learning how to speak with people and making a rubber band ball.

Education

Adrian Wilcox High School - Santa Clara, CA

Present

N/A in Physics

Orange Coast College - California City, CA

August 2021 to June 2022

Skills

• Computer Networking

• Algebra

• Research

• Geometry

• Barista Experience

• Delivery Driver Experience

• Sales (1 year)

• Door-to-door

Certifications and Licenses

Driver's License

Food Handler Certification

Assessments

Work motivation — Completed

September 2020

Level of motivation and discipline applied toward work Full results: Completed

Customer service — Proficient

September 2020

Identifying and resolving common customer issues

Full results: Proficient

Retail customer service — Proficient

September 2023

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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