Project Management Professional specializing in spearheading IT projects that increase efficiency, promote excellent customer relations, and contributes to the organization's bottom line. Acknowledged for unique, significant experience leading various-sized projects within Healthcare, Manufacturing and Government sectors at national and global levels. Adept at using a PMI certified methodology to design, build, control, test, and implement software and infrastructure systems. Strengths include:

System Design Specification and Customer Acceptance Testing.

Quality Management: ITIL, ISO9000, LEAN Methodology

Results Driven and Customer Oriented

MS Office, MSP, Clarity, Lotus Notes, PeopleSoft, Confluence, Service Now

25 Years Project Management experience

Charter/SOW Development

Risk/Issue Management and Mitigation Planning

PMP Certified, Agile Trained

Practices Integrity at the Highest Level

PMP Training Program Development and Mentoring

Professional Experience

Project Manager (Remote)

Beacon Hill Staffing - CVS Mar. 2022 – Dec. 2022

Assisted CVS EPMO and client management in creating a centralized platform equipped with the capabilities to help customers avoid call center contact by identifying and modeling client behaviors with the use of AI technologies, partnering with CognitiveScale (CS). This was the first time the CS AI technology was used on a cloud platform.

Beacon Hill Staffing – Ohio Health Sept. 2021 – Jan. 2022

Supported Covid vaccine and patient testing initiatives. Established a patient self-scheduling application (MyChart), including the facilitation of identifying requirements, resource assignment, project tracking and problem resolutions. This application allowed us to free up healthcare resources from scheduling Covid testing and provide additional support for the curb side care services.

Led the implementation of Cepheid updates and implemented an inventory tracking process for testing tools (Cephied, Liat, Abbott, 6800), This new process increased the accuracy of inventory data for ordering, tracking testing production.

Project Manager II

Trinity Health, Livonia MI Dec. 2015 – Apr. 2020

Managed multiple projects of combined teams with technical, clinical, and business responsibilities. Demonstrated my abilities to coordinate project activities in collaborative planning sessions while building team synergies. Established mitigation plans and processes early on to address issues and risks.

Singularity Program:

$27M budget, highly visible archiving and decommissioning project that will archive 536 applications within 4-years and result in $96M in savings.

ProVation MD:

Endoscopy tool that allows physicians to capture all procedure details and images and automatically applies correct reimbursement codes for appropriate revenue. Reduced 80% of billing errors, increased 50% of documentation accuracy with images attached. Reduced physician caseload by 50%.

Enterprise wireless Vitalslink:

Delivered Vitalslink, to identify sepsis early and reduce septic mortalities. The success of this project led to it becoming a Trinity Health standard. Highlights include bar code development strategies, training plans and logistics with third party vendors, support, and disaster recovery planning.

Project Manager II

Strategic Staffing Solutions – Trinity Health, Livonia MI Aug. 2015 – Dec. 2015

Compass Program: Implementation of a new electronic health record designed to support clinical quality and safety, operational performance, and revenue management. Assigned to five projects (Healthquest (revenue system), Interfaces, Network, Security and Desktop Support).

Sr. Project Manager

Wellpoint, Richmond VA

Care Management / Disease Management Integration Dec. 2013 – May 2014

Application of the Wellpoint LEAN methodology to develop a new integrated clinical model eliminating program silos to allow for personalized care to every member. Specialized focus was on the design, optimizations, and delivery enhancements of client reporting. Responsibilities included managing a technical team of approximately 20 people.

Interactive Care Insights for Oncology Nov. 2013 – Dec.2013

Development of a clinical database used to support the creation of applications that use the IBM Watson technology to help improve the delivery of quality evidence-based healthcare. The information would be used to assist oncologists in identifying individualized treatment options for patients diagnosed with cancer.

Towers Watson One Exchange Private Exchange July 2013 – Oct. 2013

Managed the development of support processes and planning tactics to establish a private healthcare exchange site for 2500+ National ASO accounts. This required my adaptation to the Wellpoint LEAN Project Management Methodology and ability to align to the client’s process requirements. Research and operational detail gathering conducted collectively with the client. My responsibilities involved managing a team of 15 from various business areas and maintaining the client relationship

Project Management Consultant

Perot Systems/Dell Computer - Catholic Health Partners, Northern Ohio Jan. 2011-Aug. 2011

Key leader reporting to customer PMO director and Executive Leadership Team. Oversaw all support services and projects for Toledo region and later Lima, Lorain and Springfield, Ohio regions. Managed approximately 50 resources at any given time.

Project Manager

Stanford Hospital and Clinics, Palo Alto, CA Aug. 2010 - Dec. 2010

Led pilot project for virtual network archive organization assessment that proved data (including both Dicom and Non-Dicom images) was transferred from various clinics and hospitals (within/outside of Stanford Hospital Community).

Education and Certifications

BA in Communications and Marketing, Oakland University, Rochester, MI

PMP Certification, 2001

HIPPA Certified

Certified Facilitator, 2001

Dale Carnegie Graduate

ITIL Certified, 2005

AGILE Trained

Recognition and Interests

Perot Systems Project Mgmt. Performer

Spirit of Detroit Award 2017

PMP Training and Development 2006

Leader of Breast Cancer Ministries

Avid Traveler

Mercy Primary Care Homeless Program

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