Quality Assurance Customer Service
Resume:
Melissa Carter
Wilson, N.C. *****
***********@*****.***
Objective
To join a team whose goals are to meet and exceed the objectives set within the guidelines of their department, in compliance utilizing all safety rules, cGMPs and SOPs.
Experience
Ardagh Group - Wilson, NC
QC LAB TECHNICIAN 09/2021 - 07/2023
Provided quality support to ensure that products met quality standards and customer requirements
Completed routine inspections of components and products to fulfill quality assurance requirements
Performed visual and dimensional inspections on manufacturing equipment
Performed inspections with documentation to ensure all batches were kept within compliance
STOCK ROOM ASSOCIATE 03/2021 - 09/2021
Used accurate and efficient storage procedures to stock new merchandise and returned items
Provided customer service with vendors
Replenished inventory with focus on addressing customer needs utilizing SAP
Performed daily inventory cycle counts and assisted with full audits
Tracked inventory to ensure customer’s needs were met
Conducted cycle counts to maintain accurate records
BULK OPERATOR 06/2007 - 03/2021
Set up and operated production machinery according to specific standards and protocols of the company
Monitored production lines and performed trouble-shooting of equipment to maintain profitable runs
Produced finished goods by assembling, palletizing, and packaging product
Maneuvered forklift over and around loaded pallets
Maintained current forklift training and certification
Inspected lifts before each use to ensure safety, and any damage to goods
Cross-trained all new and existing employees
Merck Pharmaceuticals -Wilson, N.C.
Pharmaceutical Operator/Line Technician
12/1999 - 04/2007
Assembled, disassembled all production equipment
Skilled in trouble-shooting line equipment that may affect progress of production and profitability. Worked with Mechanics and Process Engineers on continuous improvement
Performed line check in, ensuring the run is in compliance
Ran, and performed in-process sampling several pieces of equipment
Worked with QC to ensure proper samples were pulled for Stability, and assisted QC with investigations of complaints
Conducted daily, weekly reports
Reconciled batches & waste
Proficient in SAP, Lean Manufacturing, and SMED
Education
James Hunt High School 1984-1988
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