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Quality Assurance Customer Service

Location:
Wilson, NC
Posted:
December 21, 2023

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Resume:

Melissa Carter

Wilson, N.C. *****

ad15ga@r.postjobfree.com

252-***-****

Objective

To join a team whose goals are to meet and exceed the objectives set within the guidelines of their department, in compliance utilizing all safety rules, cGMPs and SOPs.

Experience

Ardagh Group - Wilson, NC

QC LAB TECHNICIAN 09/2021 - 07/2023

Provided quality support to ensure that products met quality standards and customer requirements

Completed routine inspections of components and products to fulfill quality assurance requirements

Performed visual and dimensional inspections on manufacturing equipment

Performed inspections with documentation to ensure all batches were kept within compliance

STOCK ROOM ASSOCIATE 03/2021 - 09/2021

Used accurate and efficient storage procedures to stock new merchandise and returned items

Provided customer service with vendors

Replenished inventory with focus on addressing customer needs utilizing SAP

Performed daily inventory cycle counts and assisted with full audits

Tracked inventory to ensure customer’s needs were met

Conducted cycle counts to maintain accurate records

BULK OPERATOR 06/2007 - 03/2021

Set up and operated production machinery according to specific standards and protocols of the company

Monitored production lines and performed trouble-shooting of equipment to maintain profitable runs

Produced finished goods by assembling, palletizing, and packaging product

Maneuvered forklift over and around loaded pallets

Maintained current forklift training and certification

Inspected lifts before each use to ensure safety, and any damage to goods

Cross-trained all new and existing employees

Merck Pharmaceuticals -Wilson, N.C.

Pharmaceutical Operator/Line Technician

12/1999 - 04/2007

Assembled, disassembled all production equipment

Skilled in trouble-shooting line equipment that may affect progress of production and profitability. Worked with Mechanics and Process Engineers on continuous improvement

Performed line check in, ensuring the run is in compliance

Ran, and performed in-process sampling several pieces of equipment

Worked with QC to ensure proper samples were pulled for Stability, and assisted QC with investigations of complaints

Conducted daily, weekly reports

Reconciled batches & waste

Proficient in SAP, Lean Manufacturing, and SMED

Education

James Hunt High School 1984-1988



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