Front Desk Customer Service

SB

SAMANTHA BALDWIN

**********@******.*****.*** 920-***-**** De Pere, WI 54115

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Positive Attitude and Energetic

Multitasking and Prioritization

Customer Service-Oriented

Visitor and Customer Relations

Attention to Detail

Heritage Hill State Green Bay, WI

Front Desk/Gift Store

05/2016 - Current

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Received incoming calls and coordinated with staff to fulfill customer requests.

Greeted visitors to provide information and direct to appropriate personnel.

Assisted staff and executives with special projects. Greeted visitors and verified reasons for visit and appointment information.

Handled payment processing and provided customers with receipts and proper bills and change.

Starbucks, Green, Barista De Pere, WI

Barista

04/2012 - Current

Multi-Tasking to ensure all tasks are completed

Time Management used to ensure are also completed in a timely manner Dependable in always called to cover shifts and watch store Barista Training ensure that all new baristas are trained on t0 standard Collected payments and provided accurate change.

Prepared and served coffee, espresso drinks, blended coffees and teas. Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Described menu items to customers and suggested products based on stated preferences.

Received and accurately processed customer payments. Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Addressed and resolved customer concerns to maintain brand loyalty. Cabela's Green Bay, WI

Omni in Store Shopper

12/2018 - 06/2022

Listened to customer needs to identify and recommend best products and services.

Used excellent verbal skills to engage customers in conversation and Summary

Skills

Experience

effectively determine needs and requirements.

University of Wisconsin Oshkosh

Anthropology

12/2008

Oshkosh Residence Hall Government, Anthropological Theory, Magic and Religion, Special Topics, Physical Anthropology

Education and Training

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