Customer Service Human Resources

JENNIFER

MENDEZ-

NUNEZ

Licensed Mortgage Loan Originator

***- ***-****

***********@*****.***

Wylie, TX 75098

CONTACT

SKILLS

• Coaching and mentoring

• Customer service

• Business development

• Staff training/development

• Software

• Dayforce

• Crystal EMR

• POS

• Languages

• Spanish

• ADP Workforce Now

• Confidential Records Management

• Corporate Branding

• Special Events

• Work Authorizations

• Status Updates

• Organizational Systems

• Training Needs Analysis

Human Resources Department

Processes

•

Accomplished leader with expertise in managing HR functions and teams. Proven track record of developing and implementing successful policies and processes to improve efficiency and effectiveness. Adept at delivering world-class recruiting, onboarding, and training. Leverages exceptional communication and interpersonal skills to build and maintain strong relationships with employers, employees, and stakeholders.

CAREER OBJECTIVE

Regional Recruiter Manager

Visionworks, Philadelphia

EXPERIENCE

February 2012 - April 2021

Promoted positive customer experience through day-to-day supervision and management of optical facility

•

Managed, trained and motivated retail management, optometric coordinators and technicians to continuously improve knowledge and abilities in optical field

•

Scheduled and led weekly store meetings for all employees to discuss sales

• promotions and new inventory while providing platform for all to voice concerns Developed and implemented successful sales strategies to increase market share in assigned region.

•

Identified innovative ways to increase candidate pipelines through sourcing channels such as referrals, job boards, professional networks.

•

Developed talented team, participating in hiring, coaching, and performance

• management processes.

Managed and directed day-to-day operations of a large organization, ensuring compliance with organizational policies and procedures.

•

Created job postings on career websites, social media sites, and other online platforms.

•

• Prepared weekly reports on recruitment progress for senior management team. Provided guidance and support throughout the entire recruitment process from pre-screening through offer negotiation.

•

Resolved conflicts between clients, employees or vendors by utilizing effective problem solving techniques.

•

Compiled weekly reports detailing progress towards achieving monthly goals for

• total sales volume.

Conducted seminars for customers to elevate understanding of company products and services.

•

• Organized recruitment fairs and other events to attract potential employees. Provided coaching and mentoring services for junior recruiters within the

• organization.

• Recruiting Strategies

• Reading Comprehension

• HR Policies

• Active Listening

• Technique Optimization

Compensation and Benefits

Administration

•

• Performance Optimization

• Team Management

• Data Analysis

• Problem Resolution

• Coaching and Mentoring

• Inbound Phone Calls

• Interviewing and Prescreening

• Recruit Managers

• Employee Feedback and Recognition

LANGUAGES

• Spanish

Fluent

Store Manager of Operations

Payless ShoeSource, Philadelphia

March 2006 - January 2012

Managed daily store operations, including customer service, inventory management, cash handling and staff supervision.

•

• Reviewed monthly P&L statements for accuracy prior to submission. Resolved customer complaints in a timely manner while maintaining excellent

• relations with customers.

Maintained accurate records of employee performance reviews, disciplinary actions and attendance tracking.

•

Initiated promotional activities such as special discounts and in-store events to drive traffic and boost sales revenue.

•

Optimized stock levels by monitoring demand trends and adjusting purchasing

• plans accordingly.

Created reports detailing store performance metrics such as sales volume, labor hours, inventory levels.

•

Assisted in developing marketing campaigns that increased brand awareness within the community.

•

Conducted regular audits of stores' financial transactions ensuring accuracy of

• records.

• Recruited, trained and managed a team of 20+ employees.

• Developed and implemented strategies to increase sales and reduce costs. Mentored new employees on store policies and procedures while providing

• guidance and support in their roles.

High School Diploma

Thomas Edison High, philadelphia

Certification in Medical Assistant in Medical Assisting Kaplan Career Institute, PA

EDUCATION

June 2006

January 2001

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