Tech Support Data Entry

Corwin D. Hayes

*** ******* ** *** *******, TX **216 210-***-**** ***********@*****.***

OBJECTIVE: To obtain a position within a working environment where I can effectively utilize my skills.

EXPERIENCE:

Member Relation Associate: December 2022 – May 2023 Citibank, San Antonio, TX

• Handle calls and process refunds to maintain customer satisfaction

• Utilize customer information for member inquiries

• Renew membership and sign up new members to Citibank website

• Register members to website for complete membership access Workflow Specialist: August 2021-Nov 2022 TCS- Tata Consulting Services Austin, TX

• Drive efforts to optimize test plans for executions of hardware or software additions

• Coding and Decoding of programmings for live production on YouTube TV

• Setup correspondence between escalations and the workflow team for Google Tech Support: October 2019-July 2021 Task US San Antonio, TX

• Properly diagnose device to apply correct troubleshooting

• Reset passwords, unlock accounts, remove unknown account users

• Sign up new members, help secure accounts

Merchant: September 2014– March 2016 Coca-Cola San Antonio, TX

• Track deliveries and communicating drop off times

• Counting and replacing merchandise

• Maintaining high product shelf stock

Contract Driver: August 2012-October 2016 April 2016-September 2019Amazon, San Antonio, TX

• Track client shipments

• Adjust billing on account disputes

• Place shipment pickups and deliveries

Interviewer: July 2008 – July 2012 Scarborough Research, San Antonio, TX

• Persuade respondents to participate in market study

• Conducted telephone interviews about media preferences with respondents

• Input data such as radio preferences, newspaper readership, internet usage, and TV viewing

• Classify respondents choices by their demographic background

• Review data recorded to ensure correct information was recorded for each respondent EDUCATION: Associates in Business Management May 2000 – Nov 2001 St. Philips College, San Antonio, TX · Related Courses: Principals of Accounting I, Office Management, Principals of Cross Circuit, Trigonometry, and Algebra

SKILLS: ● 48 Words per Minute, 10 key, Data Entry · i OS Certified, Apple Troubleshooting · AARP Escalations & Web Tech Certified

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