Entry Level Technical Support
Resume:
Shanta Butler a
© Crete, Illinois 60417 2-708******* 4 **************@*****.***
PROFESSIONAL © Handles team needs with forward-thinking strategies and strong focus on daily
SUMMARY requirements. Well-coordinated planner successful at coordinating schedules
and workflows to meet business demands. Superior work ethic combined with
resourceful and upbeat nature.
Hardworking and passionate job seeker with strong organizational skills eager to
secure entry-level Job Title position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle
multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges
utilizing interpersonal skills, excellent time management and problem-solving
skills.
SKILLS © «+ — Account Management + Systems Thinking
. Technical Support . Help Desk Support
« — Verbal and Written . Public Speaking and
Communication Presentations
* Outcomes Tracking « Technical Presentations
« — Client Support « Bug Fixes
« Team Motivation
WORK HISTORY © SHIFT LEADER 08/2019 to 06/2021
Walgreens Saint John, IN
« Trained new employees and delegated daily tasks and responsibilities.
« Completed cash and credit card transactions accurately using POS
software.
+ Resolved customer complaints and issues and offered thoughtful solutions
to maintain customer satisfaction.
. Managed shift operations, supplied resources and monitored team
performance to keep business profitable and running smoothly.
Q FULFILLMENT 09/2018 to 12/2019
Amazon Joliet, IL
. Selected and filled orders from stock to fulfill customer requirements.
. Followed procedures at all times for personal and team safety.
« Collaborated effectively with coworkers on initiatives focused on achieving
measurable improvements in production quality and workflow.
« Received and reviewed new orders, located requested merchandise, and
promptly initiated processing.
CREW MEMBER 01/2016 to 06/2017
McDonald's Schererville, IN
. Worked front counter, drive-thru and other areas.
+ Worked well with teammates and accepted coaching from management
team.
* Took orders, prepared meals, and collected payments.
« Collaborated with team members to complete orders.
EDUCATION Criminal Justice EXPECTED IN 2024
Governors State University, Park Forest, IL
High School Diploma 2019
Crete Monee High School, University Park, IL
LANGUAGES English
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Full Professional
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