George D. Powell-Lopez

ad15bg@r.postjobfree.com •

Reno, NV • 954-***-****

Summary

Human Resources Manager

Accomplished Professional with comprehensive experience managing a full spectrum of human resources programs, services, and functions in various business platforms.

Demonstrated successes in building relationships, understanding organizational needs, and providing human capital tools to improve business outcomes. Expert in driving large-scale projects including talent review and acquisition, recruitment analytics, new business development, and diversity planning. Proven track record of running an organized and successful spa, and achieving high rates of customer satisfaction. Adept at effectively managing spa staff, leading to higher levels of productivity. Skilled in developing and implementing programs that promote health and wellness.

Areas of Expertise

•Team Leadership & Development

•Performance Management

•Stakeholder Communication

•Payroll & Benefits Management

•Talent Development & Training

•Workforce Planning & Development

•Asset Management

•Project Co-ordination

•Social Media Marketing

•Event Planning

•Employee Relations

•Process Improvements

Career Experience

Director of Spa and Wellness, The Spa at Silver Legacy R, Reno, NV 2018 – Present

Provide leadership, support, direction, and supervision of staff in the daily operations of the Spa, including retail, membership, fitness programs, and other wellness-related activities.

●Designed, implemented, and revamped Human Resource programs, including developing and coordinating all position descriptions and wage analysis to meet new department requirements.

●Directed a team of more than 40 members, improving company presence across the community.

●Hired, trained, and developed staff, improving customer experience and productivity of department.

Executive Director of Spa & Retail, Pure Spa, Ft. Lauderdale, Fl 2015 – 2018

Managed and supervised all areas of SPA, including programs, services, hours of operation, facilities, and staff. Coordinated the delivery of spa services, including salon, skincare, fitness and wellness, massage, program coordinating, reservations, reception desk, and locker room areas.

●Established and maintained guest and employee satisfaction and maximized the financial performance of the department

●Administered staff and client scheduling for maximum revenue generation and profitability.

●Created ongoing in-house promotions and activities to stimulate sales, staff, and customers.

General Manager/Regional Manager, Elizabeth Arden’s Red Door Spas, New York, NY 2012 – 2014

Lead overall operations of the Flagship 5th Avenue location for a portfolio of 28 locations. Ensured overall services compliance with set organization standards. Led daily operations to achieve business goals and maximize profitability. Recruited, trained, and supported general managers as well as conducted regular performance appraisals. Managed internal and external stakeholder relations and negotiated contracts with key suppliers. Prepared monthly, quarterly, and annual statements, analyses, and reports of operations and finances.

●Generated significant revenue by re-opening the flagship in a new location.

●Opened and managed the new Red Door at Union Square as the Regional Manager

Spa Director, Boca Raton Resort and Club, Waldorf Astoria Collection Spa Palazzo 2009 – 2011

Managed the day-to-day spa operations and associate relations for one of the largest spas within the Waldorf Astoria/Hilton and LX; including the recruitment and onboarding of all new hires, payroll, and scheduling. Coached and counseled relating to disciplinary action and annual performance assessments, while focusing on productivity resulting in revenues. Constructed/submitted invoices on behalf of the management company.

●Inspected and measured all systems and processes constantly to ensure complete compliance.

●Negotiated contracts for preventative maintenance for spa and fitness.

Additional Experience

Chief Operating Officer/Consultant, Blue MedSpa, Atlanta, Georgia

Director of Operations, Natural Resources Spa Consulting, NY

General Manager, Elizabeth Arden’s Red Door Spas, NY

Executive Spa Director, Marriott’s Harbor Beach Resort and Spa, Fort Lauderdale Florida

Assistant Spa Director/Associate Spa Director, Bacara Resort & Spa, Santa Barbara, CA

Director of Operations, Canyon Ranch Spa Club, Las Vegas, NV

Human Resource Manager, Training & Development Manager Canyon Ranch Resort & Spa, Tucson, AZ

Education

BS-Business Management, 100 hrs

University of Phoenix, Tucson, AZ

Human Resource Management Certification

University of Phoenix, Tucson, AZ 1998

Affiliations

Professional in Human Resources (PHR) Society for Human Resource Management

University of Phoenix, PHR achieved

Licenses & Certifications

PHR, Nationally Certified, Licensed Massage Therapist-Current. Florida Licensed Massage Therapist

Graduate Arizona Law Enforcement Training Academy-Police Science Certification and Coursework

International Spa Association-Certified Spa Supervisor; Retail Professional; Risk Management Certified for Spas

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