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Customer Service Center Agent

Location:
Denver, CO
Posted:
December 23, 2023

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Resume:

**** * ***** ** ***. ***

Denver

*****

ad158l@r.postjobfree.com

720-***-****

Irene Marie Contreras

Shelter Attendant, Recovery Manager, Call

Center Agent, Supervisor, Cashier,

Groundskeeper

My name is Irene Marie Contreras. I am 33 years old. I was born August 11th, 1990. I currently have a Denver Colorado Drivers License. I am an easy going person and am willing to go above and beyond for life's responsibilities I have been given. I am open to new challenges, and ready to overcome any obstacles. I love learning new things and am always open to feedback. I am goal-oriented and I have a wide range of experiences. I have excellent interpretation skills, with the ability to build new professional relationships.

Jack of all Trades Shelter Attendant

Bayoud Enterprise

November 2022 - August 2023

providing a safe, clean environment, supporting and assisting guests residing in shelter, and documenting any safety/security concerns or rule violations. Providing orientation for the new intakes. providing guests with the opportunity to apply for more permanent housing. Providing any resources that maybe requested from guests.

Recovery Resident Manager

The Don't Look Back Center

October 2021 - January 2022

Managers are responsible for the overall operation of the house, including collecting rent from residents, enforcement of house rules, giving urian unalysisi and breath alaizers, running house meetings, assigning chores, completing one on ones with residents, purchasing cleaning essentials, completing any reports that needed to be reported in a timely manner, providing safety and security.

Call Center Agent

E-Solutions

August 2020 - February 2021

* I have the skills, knowledge, and the ability which allows me to use computers and related technology.

* Mastery of Customer Service management systems and database.

* Managed high call volume with tact and professionalism.

* Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Groundskeeper

Catholic Charities Housing

January 2020 - July 2020

responsible for maintaining the landscape of a business or park. Essential duties include mowing lawns, removing weeds, trimming shrubs, planting new greenery and removing unwanted trees. Ensuring walkways remain clear.

Supervisor/Cashier

7-Elevan

September 2019 - February 2020

*Organizing workflow and ensuring that employees understand their duties or delegated tasks.

*Monitoring employee productivity and providing constructive feedback and coaching.

*Greet customers and provide excellent customer service. Operate cash register and handle cash transactions accurately. Scan and bag items for customers. Maintain a clean and organized store

Floor and Box Office Associate

United Artists

March 2019 - July 2019

* Sold and took tickets of customers and directed them to appropriate theatre

* Processed cash and credit payments for customers at concessions stand

* Maintained cleanliness of work area during shifts Custodian

Mental Health Center Of Denver

January 2013 - July 2013

* Cleaned and sanitized 7 office buildings

* Maintained stock and inventory of cleaning supplies for each shift GED, Lived

Experiences

GED

GEDOnline

July 2018 - September 2018

I did online study's and went to CCD to work with a math tutor when I was in need of assistance.

Objective I will secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.



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