Delilah Gomez, MSM

https://www.linkedin.com/in/delilahgomez/ ad1564@r.postjobfree.com

Sr Business Systems Analyst / Data Analyst

Vision / Leadership / Collaboration / Execution / Results

Increasing expertise as a Data Analyst with a strong Business Systems Analysis foundation. (Python, Power BI, Excel, Tableau)

Expert communication skills to collaboratively work with enterprise departmental leads to elicit and analyze requirements, acting liaison between the business and technical teams.

Versatile and knowledgeable of several software development methodologies which include: SDLC, Agile (RUP, Scrum and Iterative).

Knowledgeable of standards for creating business process models, business requirements documents, technical documents, project documents, and Software Requirements Specifications.

Detail-oriented with a proven record of effectively managing multiple projects without compromise to quality.

Committed professional, qualified by academic and professional successes in web applications design and development.

HP

AI Software Quality Tester May 2023 - Current

●Polycom AI Conference Equipment Testing using all support Conference Meeting Applications (Conference Tools: Zoom, Microsoft Meeting, BlueJeans, GoToMeeting, TenCent)

Charles Schwab

Senior Business System Analyst Mar 2020 - Aug 2022

●Migration Project – part of team performing data mapping and determining Mobile Applications requirements for new data resource(s).

●Technical requirements were determined and documented from SME(s) for mobile applications to consume new design for data resources.

●Picked up modernization complex concepts and processes quickly.

●Gathered and documented requirements for User Stories and Acceptance Criteria. Translating functional requirements to technical requirements. (Flowcharts, Design Diagrams, Sequence Diagrams, Splunk queries for performance)

●Translated business needs into effective technical solutions.

●Performed gap analysis on data between current and future technical solutions. (Included code analysis)

●Worked on several projects at one time with the ability to prioritize. (Five technical projects)

●Tracked technical needs from cross functional teams, collaborating closely for solutions and timelines.

●Part of Agile SCRUM team working Data with and providing developers and QA requirements and test data.

●Created Technical Requirements documents by understanding both technical designs and specifications.

Nokia (TekMark Global Solutions)

Senior Business System Analyst Feb 2013 - Aug 2019

●Created business solutions for AT&T telecommunications customer based on customer business processes. (Desktop and Mobile)

●Provided functional and technical expertise while interpreting and analyzing requirements for applications being developed using Business Rules, Data Requirements, User Stories and Test Cases.

●Used and mastered company product workflow tool (Service Management Platform - SMP) creating efficient business process workflows generating web code – JAVA Script and HTML.

●Part of a global team using agile, iterative and incremental development methods.

●Identified and resolved problems using various methods and tools including SQL-Data Analysis and system logs.

●Worked remotely with cross-functional global teams on requirements gathering, development, testing, implementation and troubleshooting.

●Stepped into several positions: Business System Analyst, Workflow Developer, QA Tester

Texas Comptroller of Public Accounts (Neos Consulting Group)

Senior Business System Analyst Sept 2012 - Nov 2012

●Assisted Innovation and Technology Division managing IT Software Assets.

●Communicated and developed relationships with all Comptroller Public Accounts divisions and external customers and vendors.

●Used asset management tools (Scalable Survey, SCCM Client Center and CAPPS) to collect enterprise-wide IT software asset data. IT software asset data used to make recommendations.

●Researched the current IT Asset Management process and procedures and provided initial recommendations.

Texas Education Agency (Insight Global)

Technology Projects - $5 Million

Senior Business System Analyst Apr 2012 - Sep 2012

●Worked with vendors (Deloitte and eScholar) and business stakeholders to build a Texas Student Education System.

●Performed business process analysis on the current system used by Texas Education Agency to capture current state.

●Worked with business stakeholders to identify business requirements for collecting educational data across the state from regions, districts and campuses.

●Responsible for identifying and documenting the communication and notification services for the entire application.

●Identified audit services to create a quality and accurate system.

●Initiated business process reviews with appropriate business stakeholders reviewing business requirements documentation and obtaining approval for documentation and process flows.

Wells Fargo (Strategic Staffing Solutions)

Technology Projects - $3 Million

Senior Business Analyst Nov 2011 - Apr 2012

●Completed process analysis, identified procedural deficiencies and recommended and implemented solutions in a fast-paced environment. Worked on several projects at one time.

●Worked on complex problems where analysis of situations and financial data required an evaluation of intangible variance factors.

●Developed and lead process design or improvement initiatives, guided teams across the business. (TIBCO Business Studio)

●Initiated and planned business process reviews with appropriate business stakeholders in preparation for the creation of business requirements documentation and process flows.

USAA (Strategic Staffing Solutions)

New Technologies - $1 Million

Senior Business Analyst/Project Coordinator Feb 2011 - Oct 2011

●Worked with users and Subject Matter Experts (SME) to identify business process enhancements for mobile devices (smartphone devices, tablet devices).

●Attended cross-functional department meetings concerning mobile functionality.

●Performed and documented business process analysis for mobile devices in business channels and markets. (Insurance, Banking, Retirement, Investments)

●Acted as Project Coordinator for Mobile Marketing releases on mobile devices.

Health Human Services Commission IT (Titan Consulting) Dec 2004 - May 2010

Project 1: Senior Business Analyst/Project Coordinator

HHSC Medicaid and CHIP Division - Legislative mandates

●Researched and analyzed customer’s business processes (As-Is) to identify improved IT strategies in order to create Project Charter.

●Gathered customer requirements for a business workflow web application using various tools: Joint Application Development (JAD) sessions, Business Workflows, Use Case Modeling, and application prototypes. Using such tools resulted in client interaction and input for a detailed matrix of project requirements.

●Worked closely with project stakeholders and users, documenting and communicating all project activities and statuses.

●Developed technical documents, Database Models, Use Cases, Report requirements, for the development team to create a web application.

Project 2: Senior Business Analyst

211 Project - $2 Million

●Worked closely with project stakeholders and users (25 agencies all over Texas) to understand the business model and project scope. Conducted web usability studies.

●Researched and analyzed customer’s business processes, each using their own database and software solutions, to identify improved IT strategies.

●Gathered customer requirements using various tools such as: Joint Application Development (JAD) sessions, onsite visits, user surveys, User Workflows, and Use Case Modeling.

●Created project application documents: Use Cases, Data Field Definitions, Field Visit Reports, and Project Status Reports.

●Produced User Interfaces/Prototypes for customer reviews and project approval.

●Created Test Cases and test data from Use Cases and performed testing of application ensuring quality standards.

●Worked with User Acceptance Team (UAT) to perform, monitor, and document application testing results using the Requirements Traceability Matrix.

●Designed, developed and tested (SQL Tools) report functionality used on website.

●Ensured 508 compliance by applying standards (accessible by people with disabilities) to web application.

●Used XML and DOM to standardize and import agency data into one common database.

●Participated in all phases of the Development Life Cycle (scope, analysis, design, code, test, deployment, training and documentation).

Microsoft Project Microsoft Visio Microsoft Word

JIRA Confluence XML

HTML JavaScript JSON (JavaScript Notation Object)

SQL/Oracle SQL Developer TOAD for Oracle

Scrum Methodology Business Process Modeling Notation (BPMN)

Master of Science in Management (Information Systems Security)

Colorado Technical University (Colorado Springs, CO)

Bachelors of Science in Systems Design

University of Texas (San Antonio, TX)

Data Analytics: Dashboards vs. Data Stories October, 2022

Certified Agile Professional (Six Sigma Global Institute-SSGI-CAP) October, 2022

Agile at Work: Planning with Agile User Stories November, 2019

Project Management Professional (PMP) Certification December 2009/2021

Data Analyst Workshops (Python, Tableau) December 2016

Agile Austin U Foundation Agile Series November 2016

** Data Science and Analytics Immersive Bootcamp (Python, PowerBI, Excel) October, 2023

PROFESSIONAL EXPERIENCE

TECHNICAL SKILLS

EDUCATION

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