Healthcare

Adrienne A. Estes

United States 713-***-**** ******.*@*****.***

Summary

Experienced Customer Service Specialist with a background in medical records, billing, call center support, sales, and real estate. Proven organizational and communication skills with a strong work ethic. Excited to contribute enthusiasm and expertise to your company

Knowledge & Skills

Customer Service Documentation & Record Management Billing Support Insurance & Disability Claims

Issue & Complaint Resolutions Call Center Support Administrative Support Problem Solving Organization Skills Medical Records Retail Sales.

Experience

Release Of Information Specialist, Medical Records

Houston Methodist Hospital Sugar Land, Tx 06/2022 – Present

-Triaged 30-50 calls daily, verifying details, answering queries, and closing balances.

- Determines validity of authorizations, request, documentation provided for legal entities i.e., subpoena, power of attorneys, deposition, affidavits, documentation from insurance companies, workers compensation, and request from patients, providers, and hospitals.

-Education patients on privacy laws, PHI, and HIPAA guidelines.

-Ensures all release requests received are entered, processed, and closed utilizing the current release of information tracking system.

-Complete medical release request and corresponding invoices from attorneys’ office and medical facilities.

-Collect and post daily payments. Reconciles receipts and invoices and prepares monthly financial reports and statistics.

-Collaborate cross-functionally to manage customer accounts, optimizing loss prevention and revive positive account statuses.

Quality Control Indexing Analyst, Medical Records

Houston Methodist Hospital Sugar Land, Tx 11/2016 – 06/2022

-Promoted staff accessibility and organization of documents by assigning appropriate file name to every document.

- Regarded for solid attention to detail and ability to categorize essential documents based on nature and function.

-Ensured accuracy and timeliness in encoding patient records onto electronic systems.

-Achieved 100% compliance with PHI and HIPAA guidelines in processing protecting, and utilizing patients’ information.

Adrienne A. Estes Page 2

New Homes Sales Hostess, J Willaims Staffing (Temporary Assignments)

Houston, Tx 07/2019 – 09/2019

-Assisted Sales Consultant in developing prospect buyers.

-Conveyed property information to help buyers align preferences and needs.

-Organized files and records and handle other support task.

Real Estate Assistant, RE/MAX on the Brazos

Houston, Tx 04/2010 – 09/2014

-Provided administrative support, scheduled meetings, and client paperwork.

-Assist in home showings and open house.

-Drove lead generation through networking, follow-up, and cold calling.

Education & Certifications

-Associate Degree (Accounting), Houston Community College 09/1993-12/1995

-Business Management (Coursework), University of Houston 08/1982-05/1985

-Certified Medical Administrative Assistant (CMAA)

Tech Tools

Microsoft Office Epic Solarity

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