Customer Service Shift Leader

SHERRY GRAY

Hyattsville, MD *****

************@*****.*** / 301-***-****

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SUMMARY

Attentive Shift Leader with nine years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS

Operations Support

Customer Service Management

Production Scheduling

Production Reporting

Conflict Resolution

Staff Supervision

Creative Problem-Solving

Team Supervision

Professional Appearance

Shift Paperwork Completion

Strong Verbal and Written Communication

Interpersonal Relations

Rules Enforcement

Flexible Schedule

EXPERIENCE

Shift Leader / Save A Lot - Hyattsville, MD 08/2016 - 11/2018 Provided exceptional customer service and maintained a positive attitude throughout the shift. Ensured staff was properly trained on all aspects of their job duties, including safety protocols. Monitored employee performance to ensure compliance with company policies and procedures. Maintained an organized work environment by delegating tasks to staff as needed. Verified that cash drawers contained correct amounts of money during opening and closing shifts. Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.

Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.

Resolved customer complaints promptly and professionally. Scheduled team members for shifts based on business needs and customer demand. Assisted in training new employees on shift operations. Confirmed accuracy of daily sales reports before submitting them to management for review. Team Leader / Target - Hyattsville, MD 11/2009 - 08/2016 Coordinated team activities and delegated tasks to ensure efficient completion of projects. Developed strategies for problem solving and conflict resolution among team members. Conducted regular performance reviews to assess individual team member progress. Provided coaching and feedback on employee performance, encouraging professional development. Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions. SG

Monitored daily workflow to ensure adherence to established policies and procedures. Established clear expectations for employees, providing guidance when needed. Analyzed data from various sources to identify areas of improvement in the department's operations. Maintained a positive work environment that promoted collaboration between team members. Ensured compliance with all safety regulations in the workplace. EDUCATION AND TRAINING

High School Diploma 05/1995

Northwestern High School - Hyattsville, MD

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