Customer Service Program Manager
Resume:
PROFESSIONAL SUMMARY
Seasoned Program Manager with a proven track record in
organizational development and conflict resolution, honed at Comptroller of Maryland and Jackson Hewitt Tax Service. Spearheaded a team across 11 offices, enhancing customer service excellence and tax preparation proficiency. Expert in fostering employee relationships and driving team success.
EXPERIENCE
Section Manager / Program Manager
December 2017 - Present Comptroller of Maryland, Annapolis, Maryland
Regional Manager
January 1995 - August 2016 Jackson Hewitt Tax Service, Hagerstown, Maryland
Collaborated closely with senior management teams on long-term strategy development.
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Established schedules and assigned tasks to employees to complete projects on time.
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Resolved conflicts among team members through active listening and constructive dialogue.
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• Customer service to taxpayers inquiries
• Managed a team of 11 branch offices and 80 employees
• Personnel issues / following State of MD guidelines
• Tax Preparation
• keeping logs, reports for director
Training to staff on continuing education on all tax types administered by the Comptroller of Maryland
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• Tax preparation
• managed 40 plus locations in the tri state area
• schedules
• customer service
training and taught taxes beginning and advanced level to all employees
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CONTACT
*******@*******.***
Greencastle, PA 17225
SKILLS
• Conflict Resolution Tactics
• Customer Service
• Tax Preparation
• Employee Performance Reviews
• Corrective Actions
• Employee Relationships
• Manage Inventory
• Organizational Development
ROSANNA CLINE
MANAGER - SECTION MANAGER
EDUCATION
licensed Tax preparer in MD
1995
Jackson Hewitt Tax School, Hagerstown Md
Real estate license
1985
Grempler Real Estate, Westminster Md
CERTIFICATIONS
• State of MD license Tax Preparer
REFERENCES
References available upon request
Contact this candidate